Utopia

Luxury Villa General Manager | Pre-Opening in Ceará, Brazil

Utopia

Job SummaryWe are looking for an experienced Luxury Villa General Manager to lead the complete pre-opening and ongoing operation of an ultra-luxury private villa in Jericoacoara, Brazil. This is not a traditional hotel General Manager position. We are looking for a highly operational leader who has successfully opened luxury hospitality properties from scratch, built high-performing teams, implemented operational systems, created SOPs, and delivered exceptional guest experiences. You will be responsible for transforming an architectural project into a fully operational luxury hospitality experience.Key ResponsibilitiesPre-OpeningLead the entire pre-opening process from planning to launch.Develop and implement operational strategies.Create SOPs, operational manuals, policies and service standards.Build departmental workflows and operational procedures.Coordinate suppliers, contractors and operational partners.Implement PMS and operational systems.Define staffing plans and organizational structure.Develop budgets and operational forecasts.Prepare the property for a flawless opening.Leadership & People ManagementRecruit, interview and hire all operational staff.Build and develop a high-performing team.Lead onboarding and training programs.Conduct performance evaluations.Coach and mentor department heads.Manage disciplinary actions when necessary.Make hiring and termination decisions.Foster a culture of accountability and excellence.RequirementsMinimum 5 years as General Manager, Operations Manager or Director of Operations in luxury hospitality.Proven experience leading at least one complete pre-opening of a luxury hotel, resort or private villa.Experience creating SOPs from scratch.Experience building operational departments.Experience recruiting, hiring, onboarding, developing and terminating employees.Strong leadership across multiple departments.Budget management experience.Vendor and contractor management experience.Fluent English (spoken and written).Willingness to relocate to Jericoacoara.Preferred QualificationsForbes Five-Star or Leading Hotels experience.Luxury boutique hotels.Luxury villas.Ultra-luxury resorts.International hospitality experience.Compensation & BenefitsCompetitive compensation (USD/EUR), based on experience.Performance-based annual bonus.Contractor agreement (PJ).28 days of paid annual leave.Relocation support to Jericoacoara.Temporary accommodation assistance during relocation.Opportunity to lead the pre-opening of an exclusive ultra-luxury private villa.High level of autonomy and decision-making authority.International work environment.Career growth within a fast-growing luxury hospitality and real estate company.Work alongside multidisciplinary teams in architecture, design and development.