Emirates Islamic Bank
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About Emirates Islamic Bank
About Emirates Islamic Bank
Emirates Islamic Bank is a leading Shariah-compliant financial institution in the UAE, committed to providing innovative and ethical banking solutions. We are deeply rooted in Islamic values and strive to contribute to the economic and social well-being of the communities we serve. Our commitment to excellence, integrity, and customer satisfaction has made us a trusted partner for individuals and businesses alike.
Our Culture and Values
At Emirates Islamic, we believe that our employees are our greatest asset. We foster a collaborative and inclusive environment where everyone feels valued and empowered to contribute their best. We are guided by core values that define our culture:
- Integrity: We conduct our business with honesty and transparency.
- Customer Focus: We are dedicated to providing exceptional service and exceeding customer expectations.
- Innovation: We embrace new ideas and technologies to continuously improve our offerings.
- Teamwork: We work together to achieve common goals and support each other's success.
- Social Responsibility: We are committed to making a positive impact on the communities we serve.
Why Work at Emirates Islamic?
Joining Emirates Islamic means becoming part of a dynamic and growing organization with a strong commitment to employee development. We offer a wide range of career opportunities across various departments, including retail banking, corporate banking, investment banking, and operations. We provide comprehensive training programs, competitive compensation packages, and opportunities for career advancement. We are dedicated to providing a supportive and challenging work environment where you can grow both personally and professionally. If you are looking for a rewarding career in a values-driven organization, Emirates Islamic is the place for you.
Open Positions
Customer Relationship Officer (UAE Nationals Only )- RAK - FUJ - AJMAN
Emirates Islamic Bank
Job SummaryTo comply with country regulations, we are looking for UAE talent to fill this role.Job ResponsibilitiesProvide end to end customer service to Priority Banking customers as per bank TAT’sAssist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaintsAddress customer complaints & provide First Contact Resolution where ever possibleEnsure end to end follow up till the customer complaint is resolved and escalate when necessaryFollow-up with customer post complaint resolution ensuring customer experienceAdherence to applicable policies & procedures to safeguard bank’s interestsReport discrepancies to managementEnsure cross sell to each Priority Banking customer and ensure no Priority Banking customers have less than 5 products with the bankDetailed Responsibilities1. Customer satisfaction and retention through prompt resolution of routine service requestsRespond to client inquiries regarding account balances, product features, and transaction status to ensure clarity and confidence in banking services.Resolve standard transactional issues such as cheque deposits, fund transfers, and payment instructions within defined turnaround times.Escalate complex or non-routine customer concerns to the Assistant Manager, ensuring timely follow-up and closure.Maintain accurate records of all customer interactions in the CRM system to enable service continuity and audit readiness.Performance Measures:Customer feedback scores on service responsiveness and professionalismRate of first-contact resolution for standard service requestsAccuracy and completeness of customer interaction records2. Operational risk mitigation in daily branch transactionsVerify customer identification and documentation in line with KYC and AML requirements before processing transactions.Monitor for suspicious or unusual transaction patterns and flag potential compliance breaches to the manager.Adhere to dual control and segregation of duties protocols during cash handling and document processing.Follow established checklists and controls to minimise errors and prevent losses in routine operations.Performance Measures:Absence of compliance breaches or audit findings in transaction processingTimeliness and accuracy of suspicious activity reportingConsistency in applying operational controls and checklists3. Accurate execution of business banking product onboarding and maintenanceGuide clients through account opening, closure, and maintenance processes, ensuring all documentation meets regulatory and policy standards.Input and update customer and account data in core banking systems with precision to support downstream processing.Coordinate with internal teams to facilitate the activation of digital banking channels and business banking solutions.Validate customer requests for product modifications, such as mandate changes or limit adjustments, prior to processing.Performance Measures:Error rate in account setup and maintenance activitiesTurnaround time for onboarding and modification requestsCompliance with product modification protocolsJob Skills & QualificationsHigh School or Bachelor degreeRelevant experience in related/similar jobWhat we offer you:Competitive salary packageStrong emphasis on work-life balance and wellbeing across the bankWorld-class Learning & Development platform and career developmentGenerous annual leave entitlement and Private HealthcarePreferential banking facilities for employees
Teller- UAEN only
Emirates Islamic Bank
About the Role Emirates Islamic Bank is seeking a dedicated and customer-focused Teller to join our team in Abu Dhabi. As a Teller, you will be responsible for providing exceptional customer service, accurately processing financial transactions, and adhering to all bank policies and procedures. This is an excellent opportunity for individuals looking to start or advance their career in the banking sector. Key Responsibilities Provide high levels of customer service through efficient cash handling and reduced customer waiting times. Consistently meet and exceed customer service standards. Adhere to all established Bank Policies, operating manuals, service quality standards, and code of conduct. Eliminate the risk of cash differences by complying with cash control procedures and Central Bank requirements. Check notes and denominations for accurate cash delivery. Perform financial transactions (Cash Management, Security items, Cheques) in a timely and accurate manner. Facilitate and participate in branch projects (Service Quality Programs, Process changes, Sales, etc.). Assume custodianship of securities as assigned by the Branch Manager. Contribute to the achievement of branch sales targets. Attend training and learning programs to improve skills and product/policy awareness. Maintain effective relationships with supervisors and peers to ensure teamwork. Qualifications and Skills High School Diploma or equivalent. 0-2 years of experience in a customer-facing role, preferably in banking or finance. Excellent customer service skills. Strong cash handling and mathematical abilities. Attention to detail and accuracy. Good communication and interpersonal skills. Ability to work in a fast-paced environment. Understanding of banking operations and compliance is a plus. Benefits Competitive Salary Health Insurance Visa Sponsorship Training and Development Programs Career Growth Opportunities
Service Ambassador- UAEN only
Emirates Islamic Bank
Key Responsibilities: Greet and welcome customers professionally as they enter the branch Identify customer needs and direct them to the appropriate staff or service channel (e.g., teller, banker, ATM) Educate and assist customers with digital banking tools, mobile apps, and self-service kiosks Manage lobby traffic, maintain queue flow, and reduce customer wait times Handle basic customer inquiries regarding account information, branch services, and product offerings Promote bank products, services, and special offers aligned with customer needs Collect and act on customer feedback to improve service delivery Support branch operations with administrative tasks as needed Ensure the lobby and self-service areas are clean, orderly, and fully stocked with marketing materials Follow all bank policies, procedures, and compliance regulations Job Skills & Qualifications: High school diploma or equivalent Prior experience in customer service, retail, or hospitality; banking experience a Plus Strong interpersonal and communication skills. Basic knowledge of banking products and digital tools. Ability to manage multiple tasks and prioritize in a fast-paced environment What we offer you: Competitive salary package Strong emphasis on work-life balance and wellbeing across the bank World-class Learning & Development platform and career development Generous annual leave entitlement and Private Healthcare Preferential banking facilities for employees
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