Digital Mall Jobs وظائف المول الرقمي
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Sales Account Manager
Digital Mall Jobs وظائف المول الرقمي
Job briefWe are looking for a Sales Account Manager with excellent communication and persuasion abilities to support sales team members, develop sales programs, and set and meet the KPIs.ResponsibilitiesDeveloping sales strategies and plans to achieve sales targets and business objectives. This includes identifying target markets, analyzing customer needs, and determining the most effective sales approaches.Generating leads through various channels such as cold calling, email marketing, social media, networking events, and referrals. Conducting research to identify potential clients and initiating contact to explore sales opportunities.Delivering persuasive sales presentations and product demonstrations to potential clients. Effectively communicating the value proposition, features, and benefits of the product or service to generate interest and close deals.Building and maintaining strong relationships with customers to ensure customer satisfaction and loyalty. This involves regular communication, understanding customer needs, addressing concerns, and providing ongoing support.Negotiating pricing, terms, and contracts with potential clients to reach mutually beneficial agreements. Employing sales techniques and tactics to overcome objections, handle negotiations, and secure sales closures.Conducting market research and analyzing market trends, competition, and customer preferences. Gathering insights to identify opportunities, develop marketing strategies, and refine sales approaches.Collaborating with the marketing team to develop and execute marketing campaigns and promotions. This includes creating compelling messaging, selecting appropriate marketing channels, and tracking campaign performance.Utilizing CRM systems to manage customer information, track sales activities, and monitor the sales pipeline. Updating and maintaining accurate and comprehensive customer records.RequirementsExperience in selling digital products & servicesFluent in Arabic and English writing and speakingSkilled in Math and ComputersStrong communication and presentation skillsBenefitsCompetitive salaryAll of the hardware and software will be provided for youSponsorship VISA will be provided for expatsRelocation cost from origin country to Oman will be coveredWork-Life balanceFun and fair work culture
Customer Service Specialist
Digital Mall Jobs وظائف المول الرقمي
Job BriefWe're looking for a customer-centric Technical Support Specialist to join our growing team! In this role, you'll be the friendly voice and problem-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform.ResponsibilitiesBe the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.Document customer interactions and resolutions to ensure consistent and high-quality support.Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.Proactively identify and escalate complex issues to the appropriate technical team.Maintain a positive and professional demeanor, building trust and rapport with each customer.RequirementsMinimum of 1 years of experience in technical support or customer service.Strong understanding of computers, software, and troubleshooting principles.Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.Active listening skills and a genuine desire to help customers.Ability to work independently and manage multiple tasks efficiently.Proficient in using computers and comfortable navigating various software applications.Ability to fluently speak, write, and read in both English and ArabicA positive and solutions-oriented attitude.BenefitsCompetitive salaryAll of the hardware and software will be provided for youSponsorship VISA will be provided for expatsRelocation cost from origin country to Oman will be coveredWork-Life balanceFun and fair work culture
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