COFENSE

Sr Solutions Consultant, International META & APAC (UAE Remote)

COFENSE

About the RoleReporting to the Senior Manager of Solutions Consultant Global, the Senior Solutions Consultant - International is responsible for managing strategic technical relationships and ensuring success for our phishing defense clients. This externally facing role offers opportunities to interact regularly with clients, deliver tailored solutions, address challenges as they arise, facilitate product adoption, and position Cofense as a trusted partner. The role will liaise internally across multiple international teams including Sales, Support, Customer Success, Solutions Engineering, Professional Services and Product Management.Essential Duties & ResponsibilitiesServe as a technical point of contact and go-to advisor for strategic Cofense clients in the META, APAC and European regionsDevelop relationships with key stakeholders within assigned accounts to understand their business and security objectives to support Cofense teams with customer onboarding and implementationCoordinate activities across Cofense Sales, Support, Implementation and Product Management teams to ensure high levels of customer satisfactionUse developed relationships to identify opportunities to grow Cofense revenue through increased product adoptionMaintain strong technical understanding of Cofense solutionsSupport sales and customer success teams through the delivery of technical pre-sales support, solution demos, Proof of Concepts and health checksContribute to the completion of technical sales documentation, such as Security Questionnaires, RFI's and RFP'sContribute to the development of best practices for the implementation and value realization of Cofense solutionsEnsure international implementations follow Cofense best practices and customer value is being realizedDocument all customer interactions in the Cofense CRM systemAbility to travel throughout the META, APAC and European regions as neededProvide architectural and network support related to implementing Cofense products for the Solutions Consulting TeamTechnically mentor the Solutions Consulting teamOther duties as assignedKnowledge, Skills & Abilities RequiredHigh attention to detail and ability to handle multiple initiatives and priorities to completionCapability to present technical information to a variety of audiencesHistory of creating rapport with customers, from technicians to C-Level executivesStrong TCP/IP networking skillsStrong knowledge of Exchange Server/Microsoft 365, Exchange Web Services and GraphKnowledge of Splunk SOAR, ServiceNow SIR and Palo Alto XSOAR/XSIAMUnderstanding of Enterprise Email clients, Mail Infrastructure and Email security solutionsFamiliarity with SMTP, IMAP, HTTP/HTTPS, TLS and other Internet protocolsIntermediate understanding of Proxies, LDAP/Active Directory, and other enterprise-related technologiesStrong knowledge of Virtual and Cloud environments (VMware, AWS, Azure)Strong network skills (Firewalls, Load Balancers, switches, and network interfaces)Strong Linux and Windows troubleshooting skills - understanding basic partitioning, system services, standard log files, and system commandsExcellent verbal and written communications skillsScripting experience (PowerShell, Bash, Python, etc.) is usefulEducation & ExperienceBachelor's Degree preferred in areas of: Mathematics, Computer Science, Information Technology5+ years of direct, hands-on advanced technical experience in computer security and Windows & Linux enterprise infrastructures3+ years supporting customers in Technical Account Management, Pre Sales, Consulting or similar roleExperience using Salesforce or other CRM tracking toolTechnical experience in systems or network security engineering in a consulting environment