Chalhoub Group
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About Chalhoub Group
About Chalhoub Group
Chalhoub Group is the leading partner for luxury across the Middle East. With a history stretching back to 1955, we've built a reputation for excellence, innovation, and a deep understanding of the regional consumer. We operate a diverse portfolio of luxury brands in beauty, fashion, and lifestyle, creating exceptional experiences for our customers.
Our Culture & Values
At Chalhoub Group, we believe in empowering our people to thrive. We foster a collaborative and inclusive environment where creativity and innovation are encouraged. Our core values are deeply embedded in everything we do:
- Passion: We are passionate about luxury and delivering exceptional experiences.
- Excellence: We strive for excellence in everything we do.
- Innovation: We embrace innovation and adapt to the changing needs of our customers.
- Respect: We treat each other with respect and value diversity.
- Integrity: We act with integrity and uphold the highest ethical standards.
Why Work at Chalhoub Group?
Joining Chalhoub Group means becoming part of a dynamic and forward-thinking organization. We offer a wide range of career opportunities across various functions, from retail and marketing to finance and technology. We are committed to investing in our employees' growth and development, providing opportunities for training, mentorship, and advancement. Be part of something bigger – shaping the future of luxury in the Middle East.
Open Positions
People Experience & Culture - Trainee (Tamheer) - Jeddah
Chalhoub Group
About Chalhoub GroupFor over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.Role OverviewThe role will support in driving the employee wellbeing and engagement strategy and contribute to shaping Chalhoub Group's culture and enhancing the experience of employees by managing and executing different projects, programs, initiatives, and events.Key ResponsibilitiesManage the annual wellbeing and engagement calendar and execute initiatives and events across offices, stores, and warehouses in a timely manner and in coordination with internal and external stakeholders.Act as a custodian of the employee wellbeing benefits and resources and ensure continuous relevance, update, and enhancement.Prepare copies/texts to communicate about wellbeing & engagement campaigns, and projects on all internal and external channels in collaboration with Group Comms.Carry out market research on trends and technologies and propose innovative solutions/services/products that improve employee experience and wellbeing.Secure deals and partnerships with external providers to introduce exclusive benefits that improve the wellbeing of employees.Capture feedback and prepare analytical presentations to report on performance, achievements, and enhancements.RequirementsBachelor's degree in Marketing or Business AdministrationFresh GraduateEligible for the Tamheer programFluent in EnglishWhat We OfferHealth careChild education contributionRemote and flexible working policiesExclusive employee discountsLearning and development opportunitiesInternal mobilityExposure to diverse assignments
Store Manager - Ray Ban
Chalhoub Group
About Chalhoub GroupFor over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. The Group delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.Role OverviewWorking as a Store Manager you will be responsible for driving the store business. You will work towards achieving the store sales target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand guidelines and store processes.Key ResponsibilitiesSales & Business DevelopmentLead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team membersDefine, execute and monitor the store action plan to achieve sales targets and KPIsManage the customer database to build strong relationships with customers and create future potential selling opportunitiesStay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office teamThink hybrid by leveraging all type of point of sales online and offlineTeam Leadership and DevelopmentProvide a clear vision to the team about the business and store's vision and key directionsIdentify, recruit, develop and retain strong talentsCreate a positive work environment based on trust, respect and fairness and be the voice of the employees when neededAct as a coach for the team members and promote growth mindset by leveraging the Group's available learning tools and platformsEnsure performance improvement plans are discussed and documented in a transparent mannerCustomer ExperienceDevelop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital)Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with themOperational ExcellenceEnsure all sales and operational policies and procedures are followed and maintained in the storeEnsure e-commerce orders are handled efficiently and accurately
Sales Associate - Ray-Ban
Chalhoub Group
About Chalhoub GroupINSPIRE | EXHILARATE | DELIGHTFor over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.What you'll be doingAt Chalhoub we express the exceptional! As a Sales Associate Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviewsDrive client relationships within an omni-channel approachProvide pre-buying feedback on productsSupport customers in understanding prescription requirements and ensure accurate handover to opticians for technical validationDrive eNPS through people experience initiatives and cultureEnsure adherence to VM guidelines and Standard operating procedures (SOPs)Ensure click and collect are conducted within SLAs (Service-level agreement)Ensure customer data is properly captured in adherence to marketing team requirementsAssist customers in selecting suitable frames based on face shape, lifestyle, and comfort, while guiding them on basic lens options (e.g., blue light, anti-reflective, sun lenses)Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..Support with in-store marketing events and activationsEducate customers on proper eyewear care, maintenance, and usage to enhance product longevity and satisfactionKeep abreast of all brand social media activities and campaignsDrive sell-throughs within the storeSupport in-store CX initiativesProvide input to what’s working well/what’s not working well within the store
Senior Coordinator - Product Compliance
Chalhoub Group
What you'll be doing The purpose of this role is to provide regulatory expertise and support to enable product compliance for market authorizations, customer value and competitive position. What you’ll need to succeed Operations Ensure completion of product registration to secure market authorizations Liaise with relevant stakeholders in the local Ministry of Health to ensure product registration and approval with the relevant ministries Monitor all state, customs and other applicable regulations are followed while fulfilling service requirements Build relationships with government agencies and the businesses Monitor services are executed in accordance to the processes, terms and timeframes defined by management Collate, document and distribute all technical and regulatory documentation internally and externally. Provide subject matter expertise in regulations related to Beauty, Fashion, Gifts and Food products Monitor and report performance levels through K.P. I’s Ensure Business Units are accurately billed as per price list for the services provided Manage Database and report all required information to the management Resource Management Arabic speaker with a valid Kuwaiti driver's licence What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
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