Chalhoub Group
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About Chalhoub Group
About Chalhoub Group
Chalhoub Group is the leading partner for luxury across the Middle East. With a history stretching back to 1955, we've built a reputation for excellence, innovation, and a deep understanding of the regional consumer. We operate a diverse portfolio of luxury brands in beauty, fashion, and lifestyle, creating exceptional experiences for our customers.
Our Culture & Values
At Chalhoub Group, we believe in empowering our people to thrive. We foster a collaborative and inclusive environment where creativity and innovation are encouraged. Our core values are deeply embedded in everything we do:
- Passion: We are passionate about luxury and delivering exceptional experiences.
- Excellence: We strive for excellence in everything we do.
- Innovation: We embrace innovation and adapt to the changing needs of our customers.
- Respect: We treat each other with respect and value diversity.
- Integrity: We act with integrity and uphold the highest ethical standards.
Why Work at Chalhoub Group?
Joining Chalhoub Group means becoming part of a dynamic and forward-thinking organization. We offer a wide range of career opportunities across various functions, from retail and marketing to finance and technology. We are committed to investing in our employees' growth and development, providing opportunities for training, mentorship, and advancement. Be part of something bigger – shaping the future of luxury in the Middle East.
Open Positions
Sales Associate - Ray-Ban
Chalhoub Group
About Chalhoub GroupINSPIRE | EXHILARATE | DELIGHTFor over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.What you'll be doingAt Chalhoub we express the exceptional! As a Sales Associate Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviewsDrive client relationships within an omni-channel approachProvide pre-buying feedback on productsSupport customers in understanding prescription requirements and ensure accurate handover to opticians for technical validationDrive eNPS through people experience initiatives and cultureEnsure adherence to VM guidelines and Standard operating procedures (SOPs)Ensure click and collect are conducted within SLAs (Service-level agreement)Ensure customer data is properly captured in adherence to marketing team requirementsAssist customers in selecting suitable frames based on face shape, lifestyle, and comfort, while guiding them on basic lens options (e.g., blue light, anti-reflective, sun lenses)Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..Support with in-store marketing events and activationsEducate customers on proper eyewear care, maintenance, and usage to enhance product longevity and satisfactionKeep abreast of all brand social media activities and campaignsDrive sell-throughs within the storeSupport in-store CX initiativesProvide input to what’s working well/what’s not working well within the store
Senior Coordinator - Product Compliance
Chalhoub Group
What you'll be doing The purpose of this role is to provide regulatory expertise and support to enable product compliance for market authorizations, customer value and competitive position. What you’ll need to succeed Operations Ensure completion of product registration to secure market authorizations Liaise with relevant stakeholders in the local Ministry of Health to ensure product registration and approval with the relevant ministries Monitor all state, customs and other applicable regulations are followed while fulfilling service requirements Build relationships with government agencies and the businesses Monitor services are executed in accordance to the processes, terms and timeframes defined by management Collate, document and distribute all technical and regulatory documentation internally and externally. Provide subject matter expertise in regulations related to Beauty, Fashion, Gifts and Food products Monitor and report performance levels through K.P. I’s Ensure Business Units are accurately billed as per price list for the services provided Manage Database and report all required information to the management Resource Management Arabic speaker with a valid Kuwaiti driver's licence What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
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