Apple
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About Apple
About Apple
Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with iPhone, iPad, Mac, Apple Watch, and Apple TV. Apple’s five software platforms — iOS, iPadOS, macOS, watchOS, and tvOS — provide seamless experiences across all Apple devices and empower people with breakthrough services including the App Store, Apple Music, Apple Pay, and iCloud. Apple’s more than 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it.
Why Work at Apple?
Working at Apple is more than just a job; it's an opportunity to shape the future. You'll be part of a diverse and passionate team, driven by a shared commitment to creating groundbreaking products and services. Apple fosters a culture of innovation, collaboration, and continuous learning, encouraging employees to push the boundaries of what's possible.
Here's what you can expect:
- Impactful Work: Contribute to products and services used by millions globally.
- Innovation Hub: Be at the forefront of technological advancements.
- Growth Opportunities: Access extensive learning resources and career development programs.
- Inclusive Environment: Thrive in a diverse and supportive workplace.
- Competitive Benefits: Enjoy comprehensive benefits packages that prioritize your well-being.
Join the Apple Community
Whether you're a seasoned professional or just starting your career, Apple offers a range of opportunities across various disciplines. Explore roles in engineering, design, marketing, retail, and more. Discover where your skills and passions align and become a part of the Apple story. Your potential awaits.
Open Positions
SA-Pro (Saudi and GCC Nationals)
Apple
About the RoleApple Retail is where the best of Apple comes together to deliver an only-at-Apple experience.We foster a culture of inclusion where everyone belongs and is inspired to do their best work.As a Pro, you will be the most knowledgeable and effective salesperson, offering customized solutions.Leverage your expertise in Apple products, services, and competitors to create owners and build brand loyalty.Drive technology knowledge and mentor the store team.Grow Apple’s business community and present effective business solutions.Key ResponsibilitiesLead top-performing sales and service to Apple customers.Understand customer needs, identify ownership opportunities, and present products and services.Educate customers on purchase options.Stay updated on Apple’s offerings, sales processes, technology, and market trends.Mentor colleagues on Apple products, services, and external technology.Maintain accuracy and follow guidelines.Provide customer service and support in other store areas as required.Contribute to an inclusive environment, respecting differences and learning.Demonstrate Apple’s values of inclusion and diversity daily.Minimum QualificationsAvailability to work a schedule based on business needs (nights, weekends, public holidays).Reliably attend work as scheduled, in line with local laws.Experience in retail, sales, or related work experience.Proficiency in the local language, both written and spoken.Note: This position is open to Saudi and GCC Nationals.Preferred QualificationsDemonstrated knowledge of Apple products and services.Track record of outstanding sales and customer experience results in retail or similar roles.Ability to personalize and effectively communicate solutions based on customer needs.Skills to solve customer concerns through care, learning, and presentation.Capability to work in a fast-paced environment, supporting multiple customers.Eagerness to learn about Apple and third-party products to enhance customer experience.Ability to support and educate the broader team by sharing knowledge and insights.Collaborative and motivational skills to achieve individual and team goals.
SA-Technical Expert (Saudi and GCC Nationals)
Apple
Description Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Expert, you have extensive functional troubleshooting skills and an ability to inspire excitement for Apple’s products and services. You perform repairs on iPhone and other Apple products as required and make sure customers are educated about repair options and Apple products and services. A Technical Expert exemplifies a skilled technician and shares knowledge across the team. Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs. Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Minimum Qualifications Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Have the ability to visually inspect hardware and the fine motor skills to safely conduct repairs. Have experience troubleshooting hardware and software issues in a customer service environment. Be proficient in the local language, both written and spoken. Preferred Qualifications Demonstrate technical expertise of Apple products and services, including repairing devices. Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue. Solve customer concerns through care, learning, and presenting technical problems and solutions clearly. Communicate effectively and tailor your communication style to different audiences. Support and educate the broader team by sharing knowledge, experiences, and insights. Work in a fast-paced environment, sometimes under tight deadlines and pressure, while supporting multiple customers at the same time. Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
SA-Expert (Saudi and GCC Nationals)
Apple
DescriptionApple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple’s services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results.ResponsibilitiesDemonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.Maintain accuracy and follow guidance.Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.Demonstrate Apple’s values of inclusion and diversity in daily activities.Minimum QualificationsBe available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.Have experience in retail or sales, or related work experience.Be proficient in the local language, both written and spoken.Preferred QualificationsDemonstrate knowledge of Apple products and services.Show a track record of producing top-performing sales and customer experience results.Personalize solutions based on customer needs, and effectively communicate them.Solve customer concerns using care, learning, and presentation skills.Work in a fast-paced environment, often supporting multiple customers at the same time.Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.Support and educate the broader team by sharing knowledge, experiences, and insights.
AE-Business Pro
Apple
About Apple Retail Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. Job Summary As a Business Pro, you’re part of a team that’s passionate about helping businesses succeed. The Business Pro develops and grows relationships with high-potential business customers, and builds loyalty by maintaining those relationships. You have strong business and sales acumen, and knowledge of Apple products and services, key Small Medium Business (SMB) industries, business challenges, and trends in your local community. You serve as a resource and mentor for the broader team, and help support an environment where business is integrated into the store culture. You partner with store leadership to find opportunities to connect customers with powerful tools and solutions that help their businesses thrive. Responsibilities Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees. Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy. Serve as the go-to expert on business solutions, and mentor the store team on business customer needs and solutions. Collaborate across the Apple Store in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers’ business needs. Partner with leadership and cross-functional partners to transition accounts in line with account engagement strategy to help create a seamless customer experience. Strategize, plan, and forecast business performance through account management, pipeline building, and opportunity management, using Customer Relationship Management (CRM) and other tools. Maintain process mastery of all Retail Business programs and offerings to guarantee compliance with policies and procedures. Perform other tasks as needed, including but not limited to supporting customer-facing activities. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Minimum Qualifications Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Have extensive business solutions experience with Apple products and services. Preferred Qualifications Show a track record of strong performance and results in technology or business solutions sales. Communicate effectively and tailor your communication style to different audiences. Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure. Build rapport and work effectively with both internal and external customers, including business owners and executives. Demonstrate excellent organizational and process management skills, the ability to set priorities, and responsiveness to customer requests. Demonstrate excellent learning, negotiation, interpersonal, and customer service skills. Draw from advanced Apple expertise on mobility adoption and business transformation with general knowledge of key SMB industries, technology trends, and challenges. Learn, navigate, and use new tools and systems.
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