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Chalhoub Group
About Chalhoub GroupFor over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. The Group delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.Role OverviewWorking as a Store Manager you will be responsible for driving the store business. You will work towards achieving the store sales target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand guidelines and store processes.Key ResponsibilitiesSales & Business DevelopmentLead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team membersDefine, execute and monitor the store action plan to achieve sales targets and KPIsManage the customer database to build strong relationships with customers and create future potential selling opportunitiesStay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office teamThink hybrid by leveraging all type of point of sales online and offlineTeam Leadership and DevelopmentProvide a clear vision to the team about the business and store's vision and key directionsIdentify, recruit, develop and retain strong talentsCreate a positive work environment based on trust, respect and fairness and be the voice of the employees when neededAct as a coach for the team members and promote growth mindset by leveraging the Group's available learning tools and platformsEnsure performance improvement plans are discussed and documented in a transparent mannerCustomer ExperienceDevelop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital)Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with themOperational ExcellenceEnsure all sales and operational policies and procedures are followed and maintained in the storeEnsure e-commerce orders are handled efficiently and accurately