Vehicle Software Support Engineer
Lucid MotorsJob Description
About Lucid Motors
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
Lucid is seeking a proactive and technically strong Software Support Engineer to support internal development fleets and customer vehicles in a fast-paced engineering environment. This role partners closely with software, hardware, validation, and manufacturing teams to diagnose, troubleshoot, and resolve complex system issues across development and production environments.
You Will:
- Provide hands-on technical support for internal development units, fleet vehicles, and customer vehicles
- Operate within a production line and engineering environment to support system readiness and issue resolution
- Partner closely with software, hardware, validation, manufacturing, and quality teams to troubleshoot and resolve complex system-level issues
- Perform detailed root cause analysis across software, hardware, and system interactions using logs, system data, and diagnostic outputs
- Analyze system behavior, identify failure patterns, and isolate issues in complex, multi-component environments
- Support system integration, validation, and release activities across development and production phases
- Create, document, and manage issue reports, tracking progress through resolution and ensuring proper closure
- Collaborate with suppliers and cross-functional engineering partners to drive timely issue resolution
- Participate in an on-call rotation approximately one weekend per month
- Contribute to technical reviews, team discussions, and continuous improvement initiatives
You Bring:
- Bachelor's degree in software engineering, Computer Engineering, Electrical Engineering, Information Systems, and at least 5 years of professional experience
- Strong experience performing root cause analysis and troubleshooting in complex technical systems (software, hardware, or integrated environments)
- Experience working in environments where issues must be diagnosed across multiple interacting systems or components
- Ability to analyze logs, telemetry, or system data to identify issues and drive resolution
- Experience supporting system validation, testing, or production environments
- Solid understanding of system behavior, failure modes, and debugging methodologies
- Familiarity with software development lifecycle concepts, system integration, and release processes
- Strong communication and collaboration skills, with the ability to work cross-functionally
- Customer-focused mindset with the ability to operate effectively in a fast-paced environment
- Ability to work independently with strong ownership, accountability, and initiative
- Collaborative team player with a willingness to learn new technologies and adapt quickly
Preferred Qualifications:
- Experience with automotive or EV systems
- Familiarity with in-vehicle communication protocols and diagnostics (e.g., CAN, UDS, or similar)
- Experience working in Linux-based environments or using command-line tools for debugging and analysis
- Exposure to vehicle diagnostics, embedded systems, or hardware/software integration environments
- Experience supporting product launches, production environments, or high-urgency operations.
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