Store Manager

Position Objective

• Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales.
• Implement operating procedures at the store as per the company and Brand standards.
• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales.
• Provide feedback to the Area Manager and Operations Manager with regards to employees and products.

Key Responsibilities

• Brief and guide the staff on achievement of the daily / weekly / monthly sales target.
• Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss.
• Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs.
• Ensure minimal stock loss manage stockrooms.
• Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times.
• Apply creative techniques to achieve / exceed the store sales target.
• Ensure has the required stock levels to maximize the sales.
• Weekly audit the store administration and resolve discrepancies if any.
• Manage the daily roaster, leave and grievances of the retail staff.
• Maintain the visual merchandising standards at the stores all the time as per set VM standards.
• Promote the Club Apparel Loyalty Program of the company for repeat sales.
• Supervise the store and provide feedback to the Area Manager with regards to the employees and products.
• Ensure awareness and vigilance at all times of security in the store without any negligence.
• Must be updated about the various brands of the group for suggestive selling to the customers.
• End to end store operations responsibility.
• Must be physically fit to stand for extended hours and heavy lifting.