Spa Therapist

POSITION SUMMARY

As a Spa Therapist at Marriott, you will be responsible for providing exceptional massage and body treatment services to guests. This role requires a keen understanding of guest needs, contraindications, and current spa techniques.

• Provide massage services to guests using various props and/or products.
• Provide body treatments, including scrubs, wraps, and/or hydrotherapy.
• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service.
• Stay up to date with current techniques and modalities related to the field of work.
• Escort guests to and from treatment rooms.
• Arrange workstation, treatment room, and/or drapes to ensure a professional and comfortable environment.
• Frequently check with guests to promote comfort, safety, and security throughout the service.
• Promote and sell spa/salon services, including retail offerings related to the Spa.
• Clean, maintain, and sterilize tools according to hygiene standards.
• Maintain cleanliness of workstation and/or treatment room throughout the shift.
• Dispose of trash and dirty linens properly.
• Secure supplies and equipment at the end of each shift.
• Monitor and adhere to the time schedule throughout the day to ensure smooth operations.
• Handle inappropriate guest behavior by following Marriott International standard operating procedures, which may include stopping a treatment or service and informing a supervisor/manager.
• Maintain current skills and licensure in the service area as per regional requirements.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Complete all required safety training and certifications.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues.
• Ability to stand, sit, or walk for extended periods.
• Ability to grasp, turn, and manipulate objects of varying size and weight.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Ability to perform tasks requiring fine motor skills and hand-eye coordination.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: Technical, Trade, or Vocational School Degree.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.

REQUIRED QUALIFICATIONS

• License or Certification: State or Regional Massage License.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.