Rooms Controller - Front Office

Position Summary

Your Legacy Starts With Us

At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf, our 5-star resort features elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities, and impeccable service. Every detail reflects our commitment to excellence.

Find Purpose in Your Passion

At The Ritz-Carlton, we believe our Ladies & Gentlemen are the heart of everything. With passion and dedication, we can achieve common goals and create memorable moments.

We are seeking passionate individuals to join our team and bring their expertise to our service philosophy. We offer:

• A rewarding career within a prestigious luxury brand.
• Personal and professional development plans.
• Opportunities for internal growth locally and internationally.
• Consistent support to help you reach your goals.
• A competitive package, including accommodation, flight tickets, transportation, meals, and more.

• Exclusive training and leadership development programs
• Recognition and rewards for exceptional service
• Preferential Members Rates at Marriott Hotels Globally
• Dining & Wellness discounts for your family and you
• Medical Insurance Coverage
• An HR team dedicated to your success and wellbeing

Our Expectations From the Role:

• Assign rooms according to guest request.
• Pre-register guests and prepare key packets.
• Organize check-in procedures for arriving groups.
• Review and accommodate requests for changes.
• Confirm reservations and cancellations.
• Review out-of-order rooms.
• Verify and adjust billing.
• Process guest check-ins/check-outs.
• Activate room keys and secure payment.
• Perform duplicate reservation checks.
• Run daily reports.
• Follow up with guests.
• Record and relay messages accurately.
• Follow all company policies and procedures.
• Maintain a clean and professional appearance.
• Protect company assets.
• Welcome and acknowledge all guests.