Job Description
Elevating Guest Experience with Recreation Activities
As a Recreation Experience Expert, you will provide information to guests about available recreation facilities, which may include pools, beaches, entertainment zones/game rooms, fitness centers, and child activities centers. You will encourage, recruit, register, and schedule guests to participate in various recreation activities. Your role is crucial in promoting a fun and relaxing atmosphere.
- Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.
- Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
- Provide cashier services when working in facilities that include point of sales transactions.
- Assist when hosting private functions within the recreation facilities with group activities and events.
Ensuring Safety and Cleanliness in Recreation Areas
Safety is paramount. You'll be aware of possible situations where guests are not able to safely participate in an activity and inform your supervisor/manager. You will provide assistance to injured guests until the arrival of emergency medical services. Additionally, you will clean and maintain recreational facilities, equipment, and supplies, ensuring a pristine environment for all our guests enjoying recreation activities.
- Report accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Follow company policies and procedures; ensure uniform and personal appearance is clean and professional.
Providing Exceptional Guest Service
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Excellent communication skills are crucial as you speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team to reach common goals. You contribute to the overall positive recreation activities.
Required Skills and Abilities
- Process payments for rental equipment, recreation activities, facility rentals, or retail sales.
- Comply with quality assurance expectations and standards.
- Read and visually verify information in a variety of formats (e.g., small print).
- Visually inspect tools, equipment, or machines (e.g., to identify defects).
Physical Requirements
The role requires physical stamina, including standing, sitting, or walking for extended periods. You should be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Fine motor skills and hand-eye coordination are essential.
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