Quality Specialist

Overview

This position is physically located in Kuwait in support of LOGCAP. Under general direction of the Operations Lead, the Operations Specialist assists with day-to-day operations at the Department level by; ensuring that all reports, Customer Comment Program, Process Improvement Projects and databases systems (Maximo & Share-Point) are maintained with trade certifications, licenses and training records.

Responsibilities

• This position description is subject to change at any time as needed to meet the requirements of the program or company.
• Prepares monthly reports, weekly reports, and deliverables for the Quality Department, Corporate and the USG.
• Ensure the Voice of the Customer Program is maintained, and data is reported.
• Ensure Share-Point is maintained, so include for Library, CCC data and Process Improvement Projects.
• Performs other duties as assigned.

Qualifications

• MINIMUM QUALIFICATIONS:
• Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
• High School Diploma.
• Experience:
• Requires five (5) years of Operations experience.
• Preferred Experience:
• Certification as an ISO 9001 Auditor (or ability to obtain), and Quality Management System (QMS) experience are preferred.
• Skills:
• Must be able to perform in a Team environment and working groups.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledgeable of how to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must be able to read, write and speak the English language with proficiency.
• Must be capable of typing a minimum of 20 words per minute with a high degree of accuracy.
• Requires a collaborative work style, fostering cooperation, and teamwork.
• Must have high level of proficiency in the use of MS Office Suite to include Power BI and/or other related applications.
• Must be organized

Working Environment

Works in a general office environment. However, duties may involve the conduct of work in the outdoors with a potential exposure to extreme climatic conditions including frequent dust storms, and high temperatures – up to 120 degrees in the summer months. Employee use of Personal Protective Equipment (PPE) in certain areas is required. Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision and hearing protective devices. Normal work week is 48 hours but must be able to work overtime or nights as required.

Physical Activities

Work will require lifting up to 25 lbs., stooping, climbing, prolonged standing, and prolonged sitting. Employee use of personal protective equipment (PPE) is required in certain areas. Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision, and hearing protective devices. Must comply with OSHA, EPA, Fire and Safety Regulations and published company work rules.