Quality Assurance Manager - Banking

Job Description We are currently looking Quality Assurance Manager - Banking for our Qatar operations. Job Purpose Summary: The incumbent will be responsible for working with teams within the Group Communications Division (GCD) to understand key processes and pain points to propose and implement how they can be made more efficient. The incumbent will also support delivering key Quality Assurance (QA) projects and processes such as the QA Blueprint Roadmap and delivering new and enhancing existing policy and procedures. They will also work with other bank divisions on initiatives impacting GCD. The role requires expert-level senior business analyst skills and experience to drive strategic analysis, optimize business processes, and deliver actionable insights that support organizational objectives. The incumbent will leverage advanced data modeling, requirements gathering, and process improvement methodologies to ensure alignment between business initiatives and quality assurance goals. Education/Experience Requirements: Bachelor’s degree in Business Analysis, Business Administration, Management Information Systems, Project Management or a closely related field required. Minimum 5 years’ experience in a major bank / multinational organization in a related function – of which at least 2 years in a managerial capacity. Significant experience as a senior business analyst, demonstrating expert-level skills in business process analysis, requirements management, and strategic business planning within complex, multi-departmental organizations. Required Special Skills: Business Sensitive Evidence of analytical mindset to track and evaluate effectiveness of Quality Assurance initiatives. Ability to be involved with highly-sensitive information, using discretion and integrity. Excellent presentation and communication skills, both written and verbal in English and Arabic (preferred). Resilient, with the ability to work to deadlines while maintaining high levels of professionalism under pressure. Able to work autonomously and with a high degree of initiative. Self-motivated, eye for detail (essential). Ability to inspire and motivate others to gain commitment. Expert proficiency in advanced business analysis tools and techniques, including data modeling, process mapping, requirements elicitation, stakeholder management, and business case development. Demonstrated ability to synthesize complex information and provide simple, straightforward recommendations to senior leadership. Joining time frame: 2 weeks (maximum 1 month)