Professional Services Specialist

Who Are We?

• Foodics: Leading restaurant management ecosystem and payment tech provider.
• Founded in 2014, headquartered in Riyadh.
• Offices in UAE, Egypt, Jordan, and Kuwait.
• Serving customers in over 35 countries.
• Processed over 6 billion orders.

The Job in a Nutshell

• Professional Services Specialist in Kuwait.
• Empowering sellers with our POS platform.
• Training on Foodics products.
• Implementing and installing devices.

What Will You Do?

• Responsible for Hardware & Foodics Software installation.
• Handle initial product training for customers.
• Scheduling Installation appointments.
• Handle backend On-Site training requests.
• Handle On-Site Technical Visits.
• Monitor tasks and projects.
• Share customer feedback.
• Continuously build product knowledge.
• Attend to calls and site visits outside working hours.

What Are We Looking For?

• Diploma or Bachelor's Degree in related field.
• 1-2 years experience in IT/Software/SaaS.
• Excellent problem-solving skills.
• Strong communication skills.
• Fluent in English and Arabic.
• Own car for business requirements.
• Willing to travel.
• Self-starter.
• Flexible in a fast-paced environment.

Who Will Excel?

• Knowledge in Cloud POS / ERP systems.
• Previous experience in SaaS/ F&B industry.

What We Offer You!

• Inclusive and diverse culture.
• Competitive compensation packages.
• Out of Country Work (30 days).
• Regular training and learning stipend.
• Autonomy and Mentoring.