Professional Services Specialist
FoodicsJob Description
Who Are We?
- Foodics: Leading restaurant management ecosystem and payment tech provider.
- Founded in 2014, headquartered in Riyadh.
- Offices in UAE, Egypt, Jordan, and Kuwait.
- Serving customers in over 35 countries.
- Processed over 6 billion orders.
The Job in a Nutshell
- Professional Services Specialist in Kuwait.
- Empowering sellers with our POS platform.
- Training on Foodics products.
- Implementing and installing devices.
What Will You Do?
- Responsible for Hardware & Foodics Software installation.
- Handle initial product training for customers.
- Scheduling Installation appointments.
- Handle backend On-Site training requests.
- Handle On-Site Technical Visits.
- Monitor tasks and projects.
- Share customer feedback.
- Continuously build product knowledge.
- Attend to calls and site visits outside working hours.
What Are We Looking For?
- Diploma or Bachelor's Degree in related field.
- 1-2 years experience in IT/Software/SaaS.
- Excellent problem-solving skills.
- Strong communication skills.
- Fluent in English and Arabic.
- Own car for business requirements.
- Willing to travel.
- Self-starter.
- Flexible in a fast-paced environment.
Who Will Excel?
- Knowledge in Cloud POS / ERP systems.
- Previous experience in SaaS/ F&B industry.
What We Offer You!
- Inclusive and diverse culture.
- Competitive compensation packages.
- Out of Country Work (30 days).
- Regular training and learning stipend.
- Autonomy and Mentoring.
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