Product Subject Matter Expert (Loans)

Job Summary

The Product Subject Matter Expert (SME) – Loans is responsible for providing deep domain expertise across loan products, supporting product design, lifecycle management, operations, compliance, and technology implementation. The role ensures lending products are competitive, compliant, operationally sound, and aligned with business and customer needs.

Key Responsibilities

• Product Expertise & Ownership
• Act as the subject matter expert for loan products (Retail, SME, Corporate – e.g., Home Loans, Personal Loans, Auto Loans, LAP, Business Loans)
• Provide expert guidance on product structures, pricing, interest computation, fees, repayment schedules, and lifecycle events
• Support product managers in product launches, enhancements, and portfolio optimization
• Stakeholder Collaboration
• Partner with Operations, Credit, Risk, Compliance, Legal, Technology, Finance, and Sales teams
• Translate business requirements into functional specifications and support system configuration, testing, and implementation
• Act as the escalation point for complex product, system, or process-related issues
• Credit, Risk & Compliance
• Ensure loan products comply with regulatory guidelines, internal credit policies, and risk frameworks
• Support audits, regulatory inspections, and issue remediation related to lending products
• Assess regulatory and policy changes and recommend product or process updates
• Product Lifecycle & Change Management
• Support the end-to-end loan lifecycle including origination, underwriting, disbursement, servicing, restructuring, foreclosure, and closure
• Lead or support change initiatives such as pricing revisions, policy updates, system upgrades, and new product rollouts
• Conduct impact analysis and operational readiness for product changes
• Performance & Portfolio Insights
• Analyze portfolio performance, disbursements, yields, delinquencies, and customer behavior
• Identify opportunities to improve profitability, risk outcomes, and customer experience
• Support MIS, dashboards, and management reporting
• Training & Knowledge Enablement
• Act as a knowledge resource for business, operations, and support teams on loan products and processes
• Develop and maintain SOPs, product notes, FAQs, and training materials
• Conduct product and process training sessions

Qualifications

• Bachelor’s degree in Business, Finance, Banking, or related field
• 5–8+ years of experience in lending products, credit, or loan operations
• Hands-on experience with loan origination systems (LOS) and core banking platforms

Preferred Experience

• Experience across multiple loan products (Retail / SME / Corporate)
• Exposure to credit risk management and portfolio analytics
• Experience supporting digital lending or straight-through processing initiatives