Job Description
Role Overview
- The Operations & Logistics Manager is responsible for leading end-to-end Operations and Integrated Logistics Services (ILS) activities across Qatar.
- This role ensures full alignment with Group standards, Core model, and operational frameworks, while driving performance, cost efficiency, and service excellence across all touchpoints.
Key Responsibilities
- Build, lead, and develop a competent and engaged operations & logistics team
- Ensure clear communication and alignment with Group strategy, objectives, and directives
- Foster a culture of accountability, continuous improvement, and operational excellence
- Monitor, analyze, and drive performance against defined KPIs
- Ensure full adherence to the Core model, processes, and systems
- Optimize vessel operations, cargo prioritization, and asset utilization
- Reduce dwell time and enhance service reliability
- Drive continuous improvement initiatives across operations
- Work closely with Lines, Partners, Commercial teams, and ILS stakeholders
- Define clear operational objectives and procedures per service
- Maintain strong working relationships with ports, terminals, stevedores, authorities, and service providers
- Own logistics performance and ensure achievement of Head Office KPIs
- Optimize equipment flow and stock/allocation management
- Identify cost-saving opportunities (Equipment, M&R) and drive efficiency initiatives
- Support development of logistics-related revenue streams
- Promote OPEX awareness and cost control discipline
- Identify local opportunities and communicate with Agency, Regional Office (RO), and Head Office (HO)
- Forecast major operational events and proactively develop mitigation plans
- Ensure timely and accurate reporting to all stakeholders
- Collaborate with Procurement (RO & HO) on contracts and SLA renewals
- Ensure alignment of operational and financial requirements
- Ensure compliance with legal, regulatory, and internal governance frameworks
Qualifications & Experience
- Bachelor’s degree or equivalent qualification
- 2–3+ years of experience in a similar role within shipping/logistics
- Exposure to integrated logistics services (ILS) environments
- Strong knowledge of logistics/transport regulatory frameworks
- Proven experience in:
- Equipment flow management
- Stock and allocation planning
- End-to-end logistics operations
- Solid financial acumen (cost control, OPEX management)
- Proficiency in English (written and spoken)
- Strong command of operational systems and IT tools
Core Competencies
- Operational leadership and team development
- Performance management and KPI-driven execution
- Stakeholder collaboration and influencing skills
- Analytical thinking and problem-solving
- Cost optimization and efficiency mindset
- Adaptability in a dynamic, fast-paced environment
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