Manager - ER Hub (Qatarization)

About The Role

Manage a broad range of professional employee relations activities including employee grievances, appeals and investigations across QR Group, closely partnering with the business to provide guidance and expertise on managing investigation cases. Planning and implementing training, conflict resolution and de-escalation, policy interpretation and the preparation and delivery of related summary reports and recommendations. Work closely with HR Policies and GRC and manage key external stakeholder relationships. . Leading on IT transformation of Employee Relations function to meet the requirements of QRG. Work with a great deal of independent discretion in decision making and execution of responsibilities.

Job Responsibilities

• Provide advice and counsel to team and business on employee relations processes’ as they relate to compliance with regulations and labour laws.
• Conduct interactive processes with employees to determine compliance and reasonable accommodations.
• Monitors investigations (disciplinary, grievance, speak up) and outcomes issued/recommendations, reviews trends and provides recommendations to ensure consistency across QR Group.
• Develop and conduct training on ER related matters including employment regulations discipline, terminations, ethics, and personnel policies and regulations with the business line managers to ensure compliance.
• Identifies risk and control gaps and provides corrective measures to management in order to minimize risks through investigation and audit processes.
• Represent QR at personnel-related hearings, mediations, and meetings with key strategic external stakeholders in order to de-escalate any issues.
• Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures and reporting are in compliance to protect against workplace conflict or complaints.
• Perform other department duties related to his/her position as directed by team lead.

Management & Leadership

• Support team objectives and priorities to align with and support business objectives.
• Regularly evaluate the team’s objectives, plans, procedures and practices, and makes appropriate changes if needed.
• Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
• Train and develop other employees, to ensure succession planning is in place.
• To be committed and contribute to National talent development, by coaching the national developees, preparing them for a career with boundless potential.

About You

Bachelor's Degree or Equivalent with minimum 8 years of experience of job-related role:

• Command of English and Arabic language.
• Recognised subject matter expert who knows how to apply theory and put it into practice with in-depth understanding of the professional field with limited oversight from managers.
• Experience in dealing with disciplinary matters, employee grievances and advising management on outcomes and recommendations.
• Experience of planning and delivering employee relations initiatives.
• Strong knowledge of employment law.
• Functional knowledge of jurisdictions and accompanying legislation, to ensure compliance and mitigate any potential risks breaches or escalations.
• Ability to coach/advise employees and management through sensitive HR issues to resolve conflict and seek workable solutions.