IT Operations & Digital Support Engineer
WakapiJob Description
The Role:
The Digital Support Engineer is responsible for delivering high-level technical support across the company’s digital ecosystem, ensuring the reliability, performance, and security of mobile applications, web platforms, and customer identity workflows. The role owns incident resolution end-to-end, drives proactive monitoring and automation initiatives, and continuously works toward improving operational stability and reducing MTTR.
This is a 100% remote position with rotating shifts, based on operational needs.
Responsibilities:
- Administer and support the SAP Customer Data Cloud (CIAM) platform to manage customer identities, profiles, and consent preferences.
- Troubleshoot customer registration, login, and social authentication flows to ensure a seamless user experience across digital properties.
- Ensure all identity and access workflows comply with global data privacy and security regulations.
- Provide remote technical support to identify, troubleshoot, and resolve software and system issues across retail and digital platforms.
- Access and manage remote systems using PuTTY and WinSCP to perform diagnostics, retrieve logs, and update system configurations.
- Utilize Linux commands to manage file permissions, processes, and environment variables during investigations.
- Execute ad-hoc SQL queries on DB2, MySQL, and SQL Server databases to investigate data inconsistencies and missing records.
- Support digital applications including Same Day Delivery platforms and mobile applications.
- Utilize Dynatrace for full-stack monitoring, including application performance, CPU and memory usage, and database health.
- Maintain full incident ownership from detection through resolution, ensuring adherence to defined SLAs (6–9 hour targets).
- Participate in Major Incident bridges, providing clear technical context, progress updates, and resolution status.
- Develop automation workflows using Python and Power Automate to streamline monitoring, alerting, and repetitive operational tasks.
- Identify recurring systemic issues and collaborate with cross-functional teams to implement permanent corrective actions.
- Drive continuous improvement initiatives focused on reducing Mean Time to Resolve (MTTR) and improving platform stability.
Requirements:
- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- Minimum of 4+ years of experience in a technical support, digital operations, or system support engineering role.
- Strong proficiency in Linux operating systems, including process handling, file permissions, and environment variables.
- Ability to write and execute ad-hoc SQL queries for troubleshooting and data validation purposes.
- Hands-on experience with monitoring and observability tools, preferably Dynatrace.
- Experience using PuTTY, WinSCP, and Jira for system access, diagnostics, and incident tracking.
- Solid understanding of XML structures and API integrations.
- Experience supporting digital and mobile platforms in a production environment.
- Familiarity with automation tools such as Python, Power Automate, or Power BI is considered a plus.
- Knowledge of retail technologies and Point-of-Sale (POS) systems is a plus.
- Hands-on experience with SAP Customer Data Cloud (CIAM), including user schema and authentication flow management, is a strong advantage.
- Ability to work in a rotational schedule supporting a 16-hour daily digital coverage window, 7 days per week.
- Excellent English communication skills, both written and verbal, for documentation and incident management.
Get notified of similar jobs
We'll send you an email when jobs similar to "IT Operations & Digital Support Engineer" are posted.
Related Jobs You Might Like
View all jobs →
Assistant Resident Engineer
Egis Group
Company DescriptionEgis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world.With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group’s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis has long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.Job DescriptionWe are seeking an Assistant Resident Engineer to join our team for an exciting port project in Kuwait. In this role, you will be responsible for supporting the Resident Engineer in overseeing project management, construction management, and supervision services for a major port project.Assist in managing day-to-day project activities, ensuring adherence to schedules, budgets, and quality standardsConduct regular site inspections and monitor construction progressCollaborate with all project stakeholders to resolve technical issues and ensure project complianceSupport the Resident Engineer in coordinating with local authorities and regulatory bodiesParticipate in project meetings and contribute to decision-making processesEnsure compliance with safety regulations and environmental standardsAssist in quality control and quality assurance activities throughout the project lifecycleMonitor and report on project risks, recommending mitigation strategies as neededQualificationsBachelor's degree in Civil Engineering or related fieldMinimum of 12 years of experience in civil engineering, preferably in port projects or marine constructionStrong knowledge of project management principles and construction management techniquesExcellent skills in Microsoft Office Suite, including Project and ExcelStrong analytical and problem-solving skillsExcellent organizational and time management abilitiesEffective communication and interpersonal skillsAbility to work in a multicultural environmentWillingness to relocate to Kuwait for the duration of the project
Guest Services Manager
Four Seasons Hotels and Resorts
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.What You Will Do:Select and interview candidates, provide training, and oversee staff performance; conduct performance evaluations and manage disciplinary matters.Make sure that all their subordinates comply with their respective core standards & culture standards.Be a highly visible individual in the lobby that well represents the Executive Management.Coordinate with the Banqueting Manager the events logistical needs that are linked with the Guest Schedule all Guest Service staff (Bell staff, Valet Parking and Door staff) to ensure maximum guest satisfaction within budgeted guidelines.Ensure all vehicles and keys are handled with caution and are properly secured.Coordinate the cooperation between all Guest Service staff in handling guest cars, luggage, etc.What You Bring:Minimum 2–3 years of experience in similar position preferably in a luxury or five‑star hotel environment.Proven leadership experience in managing multicultural teams.Strong organizational and planning skills.Excellent communication, organizational, and problem‑solving skills.Ability to work flexible hours, including weekends, evenings, and public holidays.What We Offer:Fully furnished single accommodation in high-quality staff housing.Complimentary stays at Four Seasons Hotels worldwide.Paid annual home leave tickets.Free transportation to and from the hotel.Quality employee meals.Comprehensive medical coverage.Vibrant social, cultural, and sporting activities.Work Authorization:The hotel will provide work authorization for the successful candidate. We look forward to welcoming your application and the possibility of you joining our Four Seasons family! Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done....
Laundry Attendant
Four Seasons Hotels and Resorts
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.What You Will Do:Sorts, processes and folds Rooms and F&B linens such as sheets, towels, table clothes, and napkins.Sorts used linens into appropriate categories for washing.Sorts out stained or torn linen.Loads and unloads driers.Shakes wet sheets, table linens and napkins prior to ironing in order to spread them out.Feeds washed linens into ironer.Retrieves folded linens and stacks or hangs clean linens as appropriate.Sorts clean towels, rugs and robes.Uses towel folder and manual folding for bath towels, washcloths, rugs and robes.Places folded product on appropriate rack.Operates and maintains folding equipment.Reports any problems or deficiencies to manager.Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Impact.Works harmoniously and professionally with co-workers and supervisors.Assists with responsibilities and duties in the absence or heavy volume in the areas of Valet Dry Cleaning and Housekeeping.What You Bring:At least 2 years’ experience in the similar role in a five-star luxury hotel.Ability to function under pressure.Display a high work ethic; with a sense of responsibility for the role within our team.Good organizational skills with the ability to work independently.What We Offer:Full board shared living accommodation in a high quality, well-resourced compoundComplimentary nights at FS Hotels worldwideRegular social and sporting eventsPaid home leave ticketsQuality employee mealsFree transportation to and from workWork Authorization: Hotel will apply for the work authorization for the successful candidate. We look forward to receiving your application! Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done....