Job Description
Position Summary
The General Manager is responsible for the overall leadership, operational performance, and financial success of Delta City Center Doha. This role is ideally suited to a General Manager (1–3 years of GM experience) with a strong foundation in hotel operations. The GM will drive service excellence, operational efficiency, and guest satisfaction, while developing a high-performing team aligned with Marriott brand standards.
Key Responsibilities
Operational Leadership
- Lead all day-to-day hotel operations across Rooms Division, Food & Beverage, and support departments.
- Leverage strong operational expertise to ensure seamless service delivery and consistent execution of brand standards.
- Maintain high visibility within the hotel, engaging with guests and associates to drive service excellence.
- Ensure property condition standards are maintained through proactive maintenance and housekeeping oversight.
Financial Performance
- Drive revenue growth and profitability through effective cost controls and revenue management strategies.
- Analyze financial reports, budgets, and forecasts to identify opportunities and address performance gaps.
- Ensure achievement of GOP, RevPAR, and other key financial metrics.
Guest Experience
- Champion a guest-centric culture focused on service excellence and memorable experiences.
- Monitor guest feedback platforms (e.g., GSS, online reviews) and implement improvement actions.
- Ensure prompt and effective resolution of guest concerns.
People Leadership & Development
- Build, lead, and inspire a high-performing leadership team.
- Recruit, develop, and retain talent with a focus on succession planning.
- Foster a positive and inclusive work environment aligned with Marriott values.
- Provide coaching and mentorship, particularly to departmental leaders.
Brand & Compliance
- Ensure strict adherence to Marriott International and Delta Hotels brand standards.
- Oversee compliance with all local regulations, safety standards, and company policies.
- Successfully manage internal audits, brand audits, and quality assurance evaluations.
Sales & Market Positioning
- Collaborate with Sales & Marketing to position the hotel competitively within the Doha market.
- Support business development initiatives and key client relationships.
- Drive occupancy and market share growth through strategic partnerships.
Qualifications & Experience
- Bachelor's Degree in Hospitality Management, Business Administration, or related field.
- 1–3 years' experience as a General Manager or in a senior hotel leadership role ready for first or early GM assignment.
- Strong operational background (Rooms Division, F&B, or similar).
- Experience within Marriott or an international hotel brand is preferred.
- Proven track record in driving operational excellence and guest satisfaction.
Key Competencies
- Strong operational acumen
- Leadership and team development
- Financial and commercial awareness
- Problem-solving and decision-making
- Guest-centric mindset
- Adaptability and resilience in a dynamic environment
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