General Manager
Ten GroupJob Description
Lead KSA Operations as General Manager at Ten Group
This crucial role demands a leader who can drive commercial growth, operational excellence, service quality, and client satisfaction. As General Manager, you will inspire and develop a high-performing leadership team, directly impacting the success of our KSA Operations.
You will collaborate closely with Service operations, Client Services, Proposition, Technology, Finance, and People teams to implement market-specific growth strategies and innovations aligned with Ten’s global vision. Your focus will be on delivering measurable results through strategic leadership and operational efficiency within our KSA Operations.
Key Responsibilities of the General Manager Role in KSA Operations
- Hold end-to-end accountability for service delivery and operational performance in the country, ensuring consistently high-quality, resilient, and scalable services.
- Lead country operations, overseeing all delivery locations supporting country contracts.
- Ensure service models, processes, and capabilities are fit for current and future client needs.
- Lead the response to service risks, issues, or failures, ensuring rapid resolution.
- Balance service excellence with commercial performance, ensuring client satisfaction.
- Define and deliver market-specific growth strategies, scaling services, capabilities, and partnerships.
People Leadership & Governance in KSA Operations
As General Manager, your leadership is paramount. You will lead, coach, and develop the regional leadership team, setting clear expectations and role-modelling Ten’s values.
- Create a high-performance culture with clear accountability.
- Partner with People teams to shape workforce strategy.
- Hold full accountability for the overall performance of the country business.
- Own financial performance, with accountability for revenue growth, cost control, and margin delivery.
- Hold accountability for strong governance, risk management, and compliance.
Act as the senior external representative for the country, building trusted relationships with clients, partners, and key stakeholders. Enhance Ten’s reputation in the market.
Qualifications:
- Bachelor’s degree in business administration or related field (MBA preferred).
- Minimum 7+ years in senior operational leadership roles with full P&L accountability.
- Proven success in managing multi-location teams and complex operations.
- Expertise in luxury, hospitality, travel, or concierge services.
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