About the role
As a Duty Manager, you will manage the daily operation of the designated shops effectively and efficiently to achieve sales through excellent guest service and ensure the security of stock and cash in accordance with company policy of Qatar Duty Free.
Key Accountabilities include, but are not limited to:
Communicate shop sales targets to Sales Assistants and Shop Supervisors effectively ensuring all staff are fully aware of the sales target and motivated to drive sales results.
Achieve shop sales targets on a daily basis by the effective deployment of staff and management of stock. Implement company policies to meet performance levels as required for smooth operations of the business.
Coordinate with the merchandising team ensuring necessary stock and consumables are ordered from the warehouse for operational efficiencies and to meet sales targets.
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Manage the team service delivery, ensure excellent customer service is delivered to all guests in HIA, reinforce GUESTmodel within the shop.
Manage all guest feedback/complaints, ensure all customer complaints are dealt with quickly and efficiently, and any required action is taken or escalated for higher management attention.
Conduct staff appraisal, coaching, interviews as and when required, ensure staff performance is managed fairly and consistently across the team.
Plan and compile staff rosters taking into consideration of all approved staff leave and the business forecast.
Ensure maximum coverage on the shop floor when required.
Monitor the attendance of the staff, should any unscheduled or/and un-notified absence be observed, contact the employee at the earliest stage to understand the circumstances surrounding an individual’s absence and take appropriate action.
Conduct spot check on staff product knowledge, if any gap identified, organise relevant training to ensure staff are familiar with all products on sale and promotional activities.
Inspect all members of the shop floor team are dressed in correct company uniform and grooming standards are in line with company policy.
Liaise with the relevant team to ensure that the product range and stock levels are consistent with the standards.
Check pricing, layout, display and housekeeping is maintained by all members of the staff to achieve sales budget.
Liaise with the relevant team to ensure that the product range and stock levels are consistent with the standards.
Check pricing, layout, display and housekeeping is maintained by all members of the staff to achieve sales budget.
Implement effective stocking procedure to ensure correct level of stock is on display to meet the customer demands at all times.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.

About you
The successful candidate will have the following qualifications:
High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 4 years of job-related experience; or
Bachelor’s Degree or Equivalent with Minimum 3 years of job-related experience
Job-specific skills & experience:
3 years’ experience in the Retail or Service Industry.
Operational experience in a retail environment.
Customer focus, tracking budget expenses, pricing, market knowledge, staffing, results driven.
Financial knowledge of Cash handling, banking and working with budgets.
Professional usage of Word/Excel is essential, while working knowledge of other retail IT systems is essential
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.