Customer Service Representative

The Role of a Customer Service Representative

As a Customer Service Representative, you will be involved in the sales process, including qualifying leads, building relationships, evaluating customer needs, and developing solutions. You will proactively engage with customers using phone, email, and web conferencing to ensure their needs are met. Managing customer relationships and working with various departments to resolve complaints will also be crucial aspects of this role. More information about customer service can be found here.

Responsibilities of the Customer Service Representative

• Qualify leads and build strong customer relationships.
• Identify current and future customer service requirements.
• Manage customer relationships and resolve complaints.
• Process sales invoices and provide status reports to clients.
• Actively use CRM tools to record activities and maintain accurate contact details.
• Achieve sales goals by converting and penetrating accounts.
• Maintain a working knowledge of Element Material Technology service offerings.
• Ensure compliance with all Element Materials Technology policies.

Skills and Qualifications for a Customer Service Representative

To excel as a Customer Service Representative, you should have at least 3 years of customer service experience, preferably with quoting experience. Strong analytical skills, proficiency in Microsoft Applications, and excellent communication skills are essential. The ability to remain calm under pressure and interface with clients effectively are also highly valued. Learn more about Element Material Technology's testing services here.

• 3 years of customer service experience with quoting experience.
• Ability to read and interpret documents.
• Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel).
• Well-developed oral and written communication skills.
• Ability to interface with clients and determine their requirements.

Why Choose Element Materials Technology?

At Element Materials Technology, we prioritize our people and foster a diverse and inclusive work environment. We are committed to equal opportunities and provide comprehensive training and coaching. As a Customer Service Representative, you will play a vital role in our mission to become the world’s most trusted testing partner.