Cluster IT Specialist
MarriottJob Description
Position Summary
- Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms.
- Train/instruct users in proper use and security of all systems.
- Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet.
- Respond to program error messages.
- Provide network communications support and technical guidance.
- Refer major problems to vendors/technicians.
- Analyze, recommend, and implement process improvements.
- Consult with others to assess/analyze/resolve computing needs and system requirements.
- Inspect, test, and diagnose computer equipment/systems.
- Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements.
- Plan, coordinate, and implement network security measures.
- Provide end-user support for all applications.
- Plan and manage disk space for entire network.
- Maintain accurate inventory of all technological devices.
- Enter commands and activate controls on computers and equipment.
- Ensure backup tapes are locked in a fireproof safe.
- Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager.
- Maintain confidentiality of proprietary information; protect company assets.
- Address guests’ service needs; assist other employees.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop and maintain positive working relationships with others; support team to reach common goals.
- Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds.
- Stand, sit, or walk for extended periods of time.
- Enter and locate information using computers/ Point of Sale (POS) systems.
- Move up and down stairs/ramps.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: Technical, Trade, or Vocational School Degree.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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