Catering Performance Specialist | Product Development & Design
Qatar AirwaysJob Description
About the Role
As a Catering Performance Specialist, you will be responsible to manage the performance of a group of catering suppliers ensuring for consistent high-quality delivery in full compliance with QR standards, procedures and budgets. Represents caterer views within Catering Services and ensures clear communication of requirements and standards to supplier group.
Key Responsibilities
- Acts as a Key Account Manager managing the supply of catering services from a group of stations in line with budgeted costs ensuring control of meal wastage and identification of savings opportunities.
- Ensures that all services provided are in line with Qatar Airways food safety, Halal and operational performance standards - developing and reporting / tracking performance standards and managing Corrective Action Plans as appropriate.
- Develop and maintain operational contingency plans with all stations to ensure operational performance maintained during times of disruption.
- Manages caterer performance using on-site audits, feedback from other departments and airport teams and guests. Ensure that all results are tracked and caterers are ranked in a performance awards scheme.
- Responsible for monitoring, tracking and closing all VRs for the assigned station group and for reporting performance regularly to management.
- Manages the development and application of Catering Services’ operational SOPs and SLAs with suppliers
- Ensures caterers, where appropriate, develop onboard menus, in line with Qatar Airways style and food philosophy in association with the F&B team.
- Responsible for ensuring suppliers have the necessary culinary information to be able to cater as per the menus onboard.
- Maintains the integrity of Qatar Airways systems using audits and delivery of training programs. Use feedback from other stakeholders to identify and resolve any issues
- Participates in all projects that have a direct impact on the operational or financial performance to ensure that they are deliverable; making recommendations that will support the desired outcome
- Perform other department duties related to this position as directed by the Head of the Department.
About You
- Bachelor’s degree or Equivalent with minimum of 4+ years of job-related experience.
- Proven experience of catering supplier management and driving results through suppliers
- Experience of collaborating and working cross functionally
- Advanced level of communication skills in English
- Able to multitask and prioritize tasks during periods of high operational tempo.
- Proven ability to create and execute operational plans to prevent and minimize operational disruptions
- Able to travel for extended periods of time...
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