Associate Mako Product Specialist, Dammam
StrykerJob Description
About the Role
- This role involves providing technical expertise to sales representatives, resellers, and customers during the sales process, including performing technical support at customer sites and resolving product issues.
- It includes hands-on training with Stryker’s Mako robot, covering setup, breakdown, and intra-operative activities for successful surgical outcomes.
- You will offer clinical product support, provide on-site assistance during surgeries, address technical issues, and deliver training and customer education for assigned accounts.
What You Will Do
- Complete Mako training for all robotic-assisted surgery applications.
- Obtain certification for each application needed to perform independent case coverage.
- Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
- Observe and apply practices used to train and guide surgeons and hospital staff in robotic-assisted surgery.
- Build troubleshooting skills to solve technical issues related to the robot.
- Collaborate with the Education and Field Service teams to learn basic technical components of the robot.
- Shadow and assist in the day-to-day coordination of accounts and necessary tasks to support scheduled robotic procedures.
- Complete supervised cases are needed to obtain full certification for each application.
- Develop knowledge of hospital and account preferences to meet or exceed customer expectations.
- Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
- Manage inventory, instrumentation, and total case preparation.
- Ensure all cases are planned and reviewed with associated surgeons before scheduled surgeries.
- Assist in product demonstrations and lab logistics to service sales, marketing, and potential customers.
- Build collaborative relationships with internal sales team members to achieve business objectives.
What You Need
- Bachelor's Degree in a related technical or clinical field of study preferably Biomedical or Medical Engineering
- Fluent English & Arabic language skills (Spoken & Written)
- Use of computer and MS Office tools
- Ability to work in a team oriented environment with excellent interpersonal and communication skills
- Self-motivated, detail oriented and a proven history of ability to make independent decisions
- Comfortable in Operating Room environment
- Travel Percentage: 70%
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