NielsenIQ

Senior Manager - Retailer Customer Success (Market research, Data analytics, Consumer Insights)

NielsenIQ

Job Overview The Senior Manager – Customer Success (Retail Executive) will act as a strategic partner to key retail clients across the region. The role focuses on delivering a seamless, analytics‑driven client experience, leading high‑impact engagements, and strengthening long‑term partnerships. This position oversees major strategic Retailers and supports multi‑market needs across MEA . Key Responsibilities Client Leadership & Strategy Act as senior relationship owner for key retail clients, managing executive‑level engagement. Own client management and communications. Identify and engage senior stakeholders across client organizations. Build client relationships and identify sales opportunities Partner with Account Directors to define and execute strategic service direction and support renewal Lead Joint Business Planning (JBP) with clear objectives and measurable success metrics. Lead onboarding and transformation processes. Value Delivery & Client Excellence Lead Quarterly Business Reviews (QBR/Thought Leadership) and Top to Top client reviews. Drive client satisfaction through structured NPS programs and proactive service governance. Collaborate with cross‑functional teams to ensure best‑in‑class delivery. Serve as the single point of ownership for escalations and governance. Growth & Commercial Impact Identify and convert growth opportunities based on client needs and NIQ’s portfolio. Elevate partnership opportunities and manage strategic communications. Mentorship and coaching of internal teams to generate leads and expand partnerships, providing guidance based on their own experiences and success Support renewals, RFPs, and commercial proposals. Demonstrate ownership of revenue growth and pipeline health. Encourage participation in cross-functional projects that involve other departments to foster broader understanding and collaboration. Insights Leadership & Thought Partnership Develop deep expertise in client business models and strategic priorities. Deliver thought leadership using NIQ data and analytics. Translate insights (TSR/RMS/CI/Macro Trends ) into actionable strategies. Drive usage of NIQ approved AI tools for faster turnaround. Identify opportunities to expand Retail advanced analytics adoption. Operational Excellence & Governance Lead client onboarding and ensure seamless integration of services. Establish governance frameworks and communication cadence. Ensure clarity in delivery standards, KPIs, and expectations. Drive continuous improvement in processes and engagement models. About the Candidate 8-12 years of experience in CPG, retail, market research, or analytics‑driven roles . Prior NielsenIQ or GfK Experience is required Strong experience managing regional/global retail accounts. Deep expertise in analytics solutions (POS, Panel or SA&I). Proven track record in senior stakeholder management and complex client leadership. Strong consultative mindset and strategic problem‑solving skills. Demonstrated success in revenue growth and client expansion. Experience with JBP, NPS, and value‑based selling. Excellent presentation and storytelling skills. Ability to lead cross‑functional teams in a matrix environment. Master’s degree (MBA preferred). Important Note: This role is only intended for candidates who are already living and based in the UAE.