AL AHLI BANK OF KUWAIT
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Head of User Access Control
AL AHLI BANK OF KUWAIT
Job Purpose A User Access Manager is responsible for overseeing and managing user access to the bank systems, applications, and data. The role ensures that access permissions are granted in compliance with internal security policies, industry standards, and CBK CSF beside of Manage, Monitor and Implement the approved change management processes and source code version control across all IT deliverables that are in-line with standards and best practice. Generic Accountabilities Work fully within risk policies and procedures and compliance regulations and ensure all divisional activities comply with corporate governance & regulatory/legal frameworks Develop and implement relevant policies and procedures and conduct regular reviews to remain relevant and effective. Manage people in line with people policies and best practices. Work alongside Risk Management in ensuring that the function works fully within the set frameworks, proactively monitor and report on risk exposure in order to enhance control effectiveness. Work fully within ABK’s Compliance regulations and standards. Specific Accountabilities: IT User Access Management User Access Administration: Create, modify, and delete user accounts and permissions across various systems and applications. Ensure proper access control is granted based on user roles and responsibilities. Conduct regular reviews and audits of user access to ensure compliance with company policies. Access Control Policy Development: Develop and enforce access control policies and procedures in line with industry best practices like PCI and ISO Ensure access rights are properly assigned and that segregation of duties is maintained. Access Request Management: Review and approve or reject user access requests based on predefined security guidelines. Coordinate with relevant departments to address user access requests promptly. Systems/Applications Patching Keep user access management systems updated with the latest security patches and enhancements. Continuously mitigate the reported vulnerabilities on the users access controls tools Reporting: Generate and maintain reports on user access activities, including access logs, permissions, and audits. Provide recommendations for improving access control and security measures. System Patching and audit Keep user access management systems updated with the latest security patches and enhancements. Continuously mitigate the reported vulnerabilities on the users access controls tools Close all the reported audit notes for the users access systems on time. Job Success Factors Education: Bachelor's Degree or Equivalent Certification/Experience Experience: 7 years of experience Banking background and good understanding of banking functions Software source code version control, applications standards and quality assurance techniques. Project management techniques and methodologies Process improvement techniques Skills Knowledge of identity and access management (IAM) tools and systems. Knowledge of Privileged Access Management “PAM” systems. Understanding of security protocols and practices. Familiarity with compliance standards, such as PCI, ISO…. Strong communication skills for interacting with users, management, and IT teams. ITSM solution knowledge and hand on experience dealing with different modules like assets, CMDB, Contracts and change management different types in general. Work Contact Internal: All IT Groups and ABK Departments External: Vendors
Senior Officer IT Change Management
AL AHLI BANK OF KUWAIT
Job Purpose Manage, Monitor and Implement the approved change management processes and source code version control across all IT deliverables that are in-line with international standards and best practice Specific Accountabilities Handle all change requests that ITD receives from Business and IT as well as ensuring that each CR has been adequately followed to meet the Change Management policy conforming to best practices and meeting the needs of the organization. Facilitate the cap meetings and ensuring that minutes of meeting is distributed on all attendees. Coordinate and follow up with business stakeholders on behalf of IT regarding any Changes request to promote awareness. Monitor the IT change management process and activities to ensure compliance with approved change management process, corporate governance & regulatory/legal frameworks. Handle the day-to-day administration of the “Service Desk Plus” SDP suite of tools, and ensuring quality of data entered Provide periodical and ad-hoc status reports to ITD management and business requesters. Develop process flow diagrams to support standard operating procedures. Assist in the ITD dashboard with periodical data updates of balance score and card Reporting Ensure that all IT Risk requirements are provided, Reviews and discussed before the final ORM Report is published Ensure that all Internal\External Audit requirements are provided, Reviews and discussed before the final Audit Report is published Support the Document management function for All ITD and maintain IT Governance documents as per the approved template & best practices Job Success Factors Bachelor's Degree or Equivalent Certification/Experience in Information Sciences and Technology At least 2 years of experience IT experience in a financial institution Skills Banking background and good understanding of banking functions Release Management version control, applications standards and quality assurance techniques. Project management techniques and methodologies Process improvement techniques IT Change and release management Source code version control ITIL and/or COBIT certification Work Contact Internal: All IT Groups and ABK Departments External: External Audits
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