Senior Data Analyst – B2B Sales

Overleaf is a scaleup and social enterprise that builds modern collaborative authoring tools for scientists — like Google Docs for Science. We make an online, real-time collaborative editor for papers, theses and other documents written in the LaTeX markup language.

We have over 17 million registered users from around the world, over 500,000 people use our platform each day, and we host over 100 million user-created projects.

We’ve been recognised as one of the UK’s top 100 fastest growing businesses and included in the FEBE Growth 100 list. We were Best SaaS for Nonprofits or Education in the 2020 SaaS Awards Program, and a finalist in the Digital Leaders Impact Awards 2022.

Overleaf is advancing the research ecosystem as part of Digital Science. Digital Science is a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community, we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?

Your new role

There are millions of people from all around the world using Overleaf to write their best work. We collect lots of data describing how people interact with Overleaf, and have been building our product analytics capability over the last few years. We’re now looking for an experienced Analyst to join the analytics team, to take a lead on distilling our data for identifying product qualified leads for our B2B sales team.

In this role you will have the opportunity to shape and build out a framework for identifying leads from our data, design and deliver polished data products for use by the sales and marketing teams, and also work closely with the sales teams in their prospecting efforts and renewal/retention conversations.

We’re looking for someone with commercial experience who is comfortable talking with non-technical stakeholders and drawing out appropriate insights from data, and also happy getting stuck in using SQL for ad hoc analyses using our BigQuery data warehouse or producing tailored reports.

What you’ll be doing

Design and maintain internal data products

• With an eye for design and polish, work with sales, marketing and product teams to design, build and maintain internal data products
• Uncover stakeholder needs, and translate them into design requirements
• Support internal stakeholders in accessing and getting the most out of the team’s data.

Identify sales prospects from new and existing data

• With the data we already have, identify product qualified leads
• Work with engineering and product teams to enhance data collection and synthesis processes
• Share this output with sales and marketing teams in a form they are able to act on.

Take ownership of data projects from end to end

• Elicit and understand stakeholder requirements and manage expectations
• Translate business questions into precise SQL queries
• Distil your analysis into understandable and actionable insights for other teams and stakeholders

Clearly communicate and visualise findings

• Via dashboards, reports, presentations and updating relevant teams
• In a range of contexts including project groups, management teams and whole company updates.
• Ensuring a consistent approach across the team

Work closely with other departments

• Help others understand our data, providing useful insights for their departments
• Represent the analytics team in meetings and presentations, and bring a data perspective to various contexts in the business
• Improve access to our data, and identify opportunities for using data to improve processes and workflows across Digital Science.

What you’ll bring to the role

• Experience of working closely with a sales team as a data product owner or B2B analyst
• Strong stakeholder management skills at both the individual contributor and executive level
• Working collaboratively in cross-functional teams of engineering, product management and marketing colleagues

(Technical / Other) Requirements

• SQL experience
• Have at least 5 years of experience in a similar role
• Be based in the UK, Romania, Spain or Germany
• Be usually available for meetings 2pm–5pm UK time