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  • Provide technical support to end-users via phone, email, or in person, resolving hardware, software, and network issues promptly and effectively.
  • Install, configure, and maintain computer systems, software, and peripherals.
  • Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
  • Assist with IT asset management, including inventory tracking and procurement.
  • Collaborate with other IT team members to implement and maintain IT security measures.
  • Document IT processes, procedures, and solutions for knowledge sharing and training purposes.


  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Proven experience in IT support or a related field.
  • Strong knowledge of Windows and Mac operating systems, as well as common software applications.
  • Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
  • Experience with IT ticketing systems and remote support tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
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