Customer Service Representative

As a sales specialist, you will be an integral part of our sales team, responsible for driving revenue growth by identifying and acquiring new customers, as well as maintaining and expanding relationships with existing clients. your primary focus will be on understanding customer needs, promoting our products or services, and closing sales deals. the ideal candidate is a dynamic and goal-oriented individual with a passion for sales and a knack for building rapport with customers.

Key responsibilities

• Prospect And Qualify Potential Leads Through Various Channels, Including Cold Calling, Networking, And Referrals
• Research And Analyze Market Trends, Competitor Activity, And Customer Behavior To Identify Sales Opportunities And Target Markets
• Establish And Maintain Strong Relationships With New And Existing Customers, Understanding Their Needs And Preferences
• Conduct Product Demonstrations Or Presentations To Showcase Features And Benefits, Addressing Customer Concerns And Objections
• Present Sales Proposals, Quotes, And Contracts To Customers, Negotiating Terms And Pricing To Secure Sales Agreements
• Close Sales Deals, Meet Or Exceed Sales Targets, And Achieve Revenue Objectives In Line With Company Goals
• Provide Timely And Responsive Customer Support Throughout The Sales Process, Addressing Inquiries, Resolving Issues, And Ensuring Customer Satisfaction
• Follow Up With Customers After Sales To Gather Feedback, Promote Upsell Opportunities, And Foster Long-Term Relationships
• Maintain Accurate Records Of Sales Activities, Customer Interactions, And Sales Pipeline In CRM Software
• Generate Sales Reports, Analyze Sales Data, And Track Performance Metrics To Evaluate Sales Effectiveness And Identify Areas For Improvement

Qualifications

• Proven Experience In Sales, Preferably In A Similar Role Or Industry
• Strong Sales Acumen, Negotiation Skills, And Ability To Close Deals

Skills and competencies

• Excellent Communication And Interpersonal Skills
• Results-Driven With A Focus On Achieving Sales Targets And Goals
• Customer-Oriented With The Ability To Build Rapport And Trust
• Strong Problem-Solving And Decision-Making Abilities
• Proficiency In CRM Software And Microsoft Office Suite

Benefits

• Competitive Salary And Commission Structure
• Opportunities For Career Growth And Advancement
• Comprehensive Training And Professional Development Programs