Assistant Manager Raffles Club Lounge
AccorHotelJob Description
Company Description
- We are far more than a worldwide leader...
Job Description
- To assist to oversee and direct all aspects of the Raffles Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs.
- This position also assists to promote the work culture and the company’s core values.
Key Roles & Responsibilities
- Manage and supervise all tasks of his/her staff.
- Manage and supervise the lounge during operating hours.
- Liaise with kitchen on food selection.
- Meet and greet all guests personally.
- Oversee maintenance of efficient repeat guest history system.
- Promote Inter-Hotel sales and in-house facilities.
- Prepare Raffles Club guest welcome letters.
- Monitor guest comment cards and feedback.
- Attend to special requests by guests.
- Handle guest complaints and refer them as necessary, follow up on corrective action.
- Compile, analyze and control Raffles Club costs and inventory.
- Prepare requisitions for amenities on a timely basis.
- Ensuring and maintain entire range of services offered for the Raffles Club Lounge.
- Appraise appearance, discipline and efficiency of all staff under direct supervision.
- Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations.
- Prepare efficient work and vacation schedule for Raffles Club staff.
- Performs related duties and special projects assigned.
- Plan for future staffing needs and recruit in line with company guidelines.
- Prepare detailed induction programmes for new staff.
- Analyze training needs of Front Office staff and develop training programmes.
- Conduct probation and formal performance appraisals.
- Coach, counsel, discipline staff and provide constructive feedback to staff.
- Work with Superior in the preparation and management of department’s budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget.
- Adhere to OH&S policies and procedures and ensure your direct reports do the same
Personal Attributes
- Good organisational skills
- Good level of engagement with residents
- Ability to manage a multi-cultural workforce
- Excellent leadership & communication skills
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