Assistant Manager Raffles Club Lounge

Company Description

• We are far more than a worldwide leader...

Job Description

• To assist to oversee and direct all aspects of the Raffles Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs.
• This position also assists to promote the work culture and the company’s core values.

Key Roles & Responsibilities

• Manage and supervise all tasks of his/her staff.
• Manage and supervise the lounge during operating hours.
• Liaise with kitchen on food selection.
• Meet and greet all guests personally.
• Oversee maintenance of efficient repeat guest history system.
• Promote Inter-Hotel sales and in-house facilities.
• Prepare Raffles Club guest welcome letters.
• Monitor guest comment cards and feedback.
• Attend to special requests by guests.
• Handle guest complaints and refer them as necessary, follow up on corrective action.
• Compile, analyze and control Raffles Club costs and inventory.
• Prepare requisitions for amenities on a timely basis.
• Ensuring and maintain entire range of services offered for the Raffles Club Lounge.
• Appraise appearance, discipline and efficiency of all staff under direct supervision.
• Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations.
• Prepare efficient work and vacation schedule for Raffles Club staff.
• Performs related duties and special projects assigned.
• Plan for future staffing needs and recruit in line with company guidelines.
• Prepare detailed induction programmes for new staff.
• Analyze training needs of Front Office staff and develop training programmes.
• Conduct probation and formal performance appraisals.
• Coach, counsel, discipline staff and provide constructive feedback to staff.
• Work with Superior in the preparation and management of department’s budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget.
• Adhere to OH&S policies and procedures and ensure your direct reports do the same

Personal Attributes

• Good organisational skills
• Good level of engagement with residents
• Ability to manage a multi-cultural workforce
• Excellent leadership & communication skills