Operation Branch Manager

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies.

We offer an evolving range of industry-leading services and solutions aimed to create healthier homes, buildings, and shipping environments to reduce environmental impact. We recognize diversity and inclusion as the engine to growth and innovation, and continue to lead because we have an exceptional workforce that puts the client at the centre of everything

Role Responsibilities:

Leadership:

• Conduct performance appraisals and training sessions for technicians, focusing on enhancing productivity and reducing waste.
• Direct the day-to-day functions of field staff, setting clear goals for efficiency and profitability.
• Educate and train the team to improve work quality, reduce complaints and callbacks, and increase customer retention.
• Assess technician performance and recommend training needs that contribute to better performance metrics.

Documentation & Compliance:

• Prepare and submit necessary documentation for site access permissions as required by local authorities or clients.
• Obtain governmental approvals for maintenance activities that may be subject to regulatory oversight or environmental impact assessments.
• Prepare detailed invoices reflecting the scope of work performed, materials used, labor hours billed, and any other relevant charges.

Customer Care:

• Handle all customer complaints at the site with a focus on resolving issues quickly to maintain high levels of customer satisfaction.
• Provide efficient, courteous, and timely services to customer requests and inquiries, ensuring repeat business.
• Coordinate with customers regarding maintenance visits, optimizing schedules to minimize disruption to their operations.
• Conduct regular customer meetings across all UAE sites to discuss maintenance plans, address concerns, and gather feedback.
• Implement strategies to enhance customer satisfaction across all sites, ensuring a consistent level of service quality.

Technical:

• Plan and execute maintenance jobs efficiently to ensure customer satisfaction and cost-effectiveness.
• Guide and assist technicians in service problems, focusing on quick resolution and minimal downtime.
• Address difficult service problems promptly and educate technicians on technical aspects for future reference, aiming to reduce repeat issues.
• Conduct site inspections and provide estimates for manpower and material costs, optimizing resource allocation.
• Prepare job cards, inspection reports, field reports, and time sheets for the team, ensuring accurate tracking of work hours and expenses.
• Request materials for required parts and follow up on parts requirements.
• Ensure cost control and asset optimization, identifying opportunities for savings without compromising quality.
• Meet targets for tools, consumables, and protective equipment, balancing quality with cost considerations.
• Approve overtime and vacation leave for technicians, aligning with project timelines and budget constraints.

Productivity & Profitability:

• Monitor key performance indicators related to productivity such as job completion rates, average repair times, and technician utilization rates.
• Analyze cost data to identify trends in material usage, labor costs, and overhead expenses.
• Implement continuous improvement initiatives that enhance productivity while reducing operational costs.
• Collaborate with the department Head to align maintenance activities with budgetary goals and objectives.

EH&S – Environmental Health & Safety:

• Implement UTS Carrier EH&S standards within area of control, ensuring compliance while maintaining operational efficiency.
• Identify environmental aspects/health hazards in area of responsibility promptly to prevent costly incidents.
• Report all near miss, accident, incident, occupational illnesses, and environmental incidents to management immediately.

Minimum Requirements:

• 3-5 years of experience in a service operations company
• Experience in HVAC or related industries
• Excellent English and Arabic skills both spoken and written
• Excellent Cost Management, Health and safety standards and Project skills
• Mechanical or Electrical Engineer degree

What we offer

We offer excellent development opportunities, an attractive salary and exceptional benefits including the following:

• International working environment
• Competitive salary
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Your journey with us

We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:

• Initial call with our sourcing/recruitment team
• Interview with the Manager

Tagged as: Automotive