Supv, Field Svc

Leadership:
• Direct the day-to-day functions of field staff, setting clear goals for efficiency and profitability.
• Educate and train the team to improve work quality, reduce complaints and callbacks, and increase customer retention.
• Assess technician performance and recommend training needs that contribute to better performance metrics.

Documentation & Compliance:
• Prepare and submit necessary documentation for site access permissions as required by local authorities or clients.
• Obtain governmental approvals for maintenance activities that may be subject to regulatory oversight or environmental impact assessments.

Customer Care:
• Handle all customer complaints at the site with a focus on resolving issues quickly to maintain high levels of customer satisfaction.
• Provide efficient, courteous, and timely services to customer requests and inquiries, ensuring repeat business.
• Coordinate with customers regarding maintenance visits, optimizing schedules to minimize disruption to their operations.
• Conduct regular customer meetings across all UAE sites to discuss maintenance plans, address concerns, and gather feedback.

Technical:
• Plan and execute maintenance jobs efficiently to ensure customer satisfaction and cost-effectiveness.
• Guide and assist technicians in service problems, focusing on quick resolution and minimal downtime.
• Address difficult service problems promptly and educate technicians on technical aspects for future reference, aiming to reduce repeat issues.
• Conduct site inspections and provide estimates for manpower and material costs, optimizing resource allocation.
• Prepare job cards, inspection reports, field reports, and time sheets for the team, ensuring accurate tracking of work hours and expenses.
• Request materials for required parts and follow up on parts requirements.
• Ensure cost control and asset optimization, identifying opportunities for savings without compromising quality.
• Meet targets for tools, consumables, and protective equipment, balancing quality with cost considerations.

Productivity & Profitability:
• Monitor key performance indicators related to productivity such as job completion rates, average repair times, and technician utilization rates.
• Analyze cost data to identify trends in material usage, labor costs, and overhead expenses.
• Collaborate with the department Head to align maintenance activities with budgetary goals and objectives.

EH&S – Environmental Health & Safety:
• Implement UTS Carrier EH&S standards within area of control, ensuring compliance while maintaining operational efficiency.
• Identify environmental aspects/health hazards in area of responsibility promptly to prevent costly incidents.
• Report all near miss, accident, incident, occupational illnesses, and environmental incidents to management immediately.

The candidate should have field service supervision background and experience of 2-3 years

Good knowledge in Microsoft office, CRM, Arabic and English Speaking and writing

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Tagged as: Automotive