Support and Maintenance Engineer - Database Administrator

For one of our customers, we are looking for a skilled Support and Maintenance Engineer.

As a Support and Maintenance Engineer working with the company project support team in Qatar, you will ensure efficient operation and maintenance of the client implemented Digital Identity & Trust Services solution to provide and sustain operational excellence. In addition, you will perform the DB Administrator role as a backup.


  • Answer calls, provide appropriate solutions to customer issues within agreed timelines, and ensure their satisfactory closure.
  • Ready to work on 24/7 Shifts.
  • Assist customers in troubleshooting and solving incidents or escalating to the L3 team, if needed.
  • Execute planned daily maintenance operations on the deployed solution to have the most uptime as per SLA.
  • Ensure accurate historical incident data storage with quick access for problem solving.
  • Log system details to assist in generation of weekly, monthly, and quarterly technical activity and KPI reports.
  • Engage in software acceptance and integration before site deployment.
  • Participate in product migration and deployment at customer sites.
  • Perform DB Admin role as a backup for the main resource whenever required. Main responsibilities include maintaining database systems, troubleshooting, and resolving database-related issues in a timely manner, ensuring minimal disruption to operations.
  • Stay up to date with industry best practices, emerging technologies, and security threats in a distributed environment.
  • Train customers and other Thales team members on the solution and technology whenever required.



  • You must have a bachelor's degree in computer science or equivalent.
  • Proven experience as an application support and maintenance engineer, with a minimum of 7 to 8 years of experience in a distributed environment.
  • Moderate to good experience on performing DB Admin tasks.
  • Extensive understanding of Windows and Redhat Linux.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues in a distributed environment.
  • You must be fluent in English. Knowledge of Arabic will be an added advantage.
  • Strong communication and interpersonal skills are a must, with the ability to work effectively in a team environment and customer oriented.

Good knowledge and experience on the following:


  • Java and .NET integration level experience using Microsoft's latest technology stack (.net core, MVC, C#, web forms, APIs, etc)
  • Webservice/REST API, SoapUI, JavaScript Framework, HTML/CSS.
  • Microservices on Kubernetes, Docker, and Containers on both local and cloud platforms.
  • Identity Access Management (SAMIL, OpenID, Oauth 2.0, etc.,)
  • Webservices, Middleware (JBoss, Wildfly, Tomcat, etc.,)
  • IIS, Apache Web Server, Active Directory, LDAP services
  • CI/CD (Mercurial, Git, Maven, Jenkins) will be an added advantage.
  • Working knowledge on Database (Oracle, MSSQL, MS-SQL, MongoDB).

Knowledge on the following will be desirable:


  • Working knowledge on PKI, Certificates Management, RA, CA, OCSP, TSA, SVA, OpenSSL, keytool, etc.,
  • A good understanding of IAM Solution and HSM.
  • Supporting and troubleshooting applications on the Android and iOS platforms
  • VMware infrastructure.
  • Storage and SAN
  • Backup solution
  • Network configuration (Load Balancer, Firewall, etc.,)


0 - 0 AED

Monthly based


Doha , Qatar

Job Benefits
Equity compensation
Job Overview
Job Posted:
4 weeks ago
Job Type
Full Time
Job Role
Bachelor Degree
8+ Years
Total Vacancies

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Doha , Qatar