Support and Maintenance engineer – Contract

Support and Maintenance Engineer – Database Administrator

For one of our customers, we are looking for a skilled Support and Maintenance Engineer.

As a Support and Maintenance Engineer working with the company project support team in Qatar, you will ensure efficient operation and maintenance of the client implemented Digital Identity & Trust Services solution to provide and sustain operational excellence. In addition, you will perform the DB Administrator role as a backup.

Responsibilities:
 

• Answer calls, provide appropriate solutions to customer issues within agreed timelines, and ensure their satisfactory closure.
• Ready to work on 24/7 Shifts.
• Assist customers in troubleshooting and solving incidents or escalating to the L3 team, if needed.
• Execute planned daily maintenance operations on the deployed solution to have the most uptime as per SLA.
• Ensure accurate historical incident data storage with quick access for problem solving.
• Log system details to assist in generation of weekly, monthly, and quarterly technical activity and KPI reports.
• Engage in software acceptance and integration before site deployment.
• Participate in product migration and deployment at customer sites.
• Perform DB Admin role as a backup for the main resource whenever required. Main responsibilities include maintaining database systems, troubleshooting, and resolving database-related issues in a timely manner, ensuring minimal disruption to operations.
• Stay up to date with industry best practices, emerging technologies, and security threats in a distributed environment.
• Train customers and other Thales team members on the solution and technology whenever required.

Requirements

• You must have a bachelor’s degree in computer science or equivalent.
• Proven experience as an application support and maintenance engineer, with a minimum of 7 to 8 years of experience in a distributed environment.
• Moderate to good experience on performing DB Admin tasks.
• Extensive understanding of Windows and Redhat Linux.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues in a distributed environment.
• You must be fluent in English. Knowledge of Arabic will be an added advantage.
• Strong communication and interpersonal skills are a must, with the ability to work effectively in a team environment and customer oriented.

Good knowledge and experience on the following:

• Java and .NET integration level experience using Microsoft’s latest technology stack (.net core, MVC, C#, web forms, APIs, etc)
• Webservice/REST API, SoapUI, JavaScript Framework, HTML/CSS.
• Microservices on Kubernetes, Docker, and Containers on both local and cloud platforms.
• Identity Access Management (SAMIL, OpenID, Oauth 2.0, etc.,)
• Webservices, Middleware (JBoss, Wildfly, Tomcat, etc.,)
• IIS, Apache Web Server, Active Directory, LDAP services
• CI/CD (Mercurial, Git, Maven, Jenkins) will be an added advantage.
• Working knowledge on Database (Oracle, MSSQL, MS-SQL, MongoDB).

Knowledge on the following will be desirable:

• Working knowledge on PKI, Certificates Management, RA, CA, OCSP, TSA, SVA, OpenSSL, keytool, etc.,
• A good understanding of IAM Solution and HSM.
• Supporting and troubleshooting applications on the Android and iOS platforms
• VMware infrastructure.
• Storage and SAN
• Backup solution
• Network configuration (Load Balancer, Firewall, etc.,)