Sr. Specialist Performance Management

As a Performance and projects specialist, you will influence decision-making through quality and in-depth analysis, using various analytical and CRM tools, to give insights on ongoing projects. The role will require you to manage project implementation including stakeholder coordination and collaborating with teams. 

> Performance Reporting and Analysis 

• Managing key projects in collaboration with the sales and account management team for business development
• Utilize CRM tools to provide in-depth analysis of key performance and operational areas, and strategize using problem-solving techniques
• Design, develop, and maintain ongoing performance metrics, reports, and dashboards to drive key business decisions
• Responsible for optimizing our performance reporting structure and repeatable process 
• Synthesise performance trends and business performance 
• Identify and highlight opportunities for performance improvement 
• Develop reporting material in a succinct, visual manner 

> Analytical support for various forums 

• Perform deep-dive analyses of business problems and formulate conclusions and recommendations to be presented to senior leadership
• Drive strategic analysis and provide recommendations for ad hoc requests, both from within the team and externally. 
• Inputting performance forecasts and targets for business cases through scenario modeling 
• Develop joint business plans to support the different department teams 
• Deliver unbiased insights to improve customer service and logistics performance

> Building a performance-focused culture 

• Work with delivery teams throughout the lifecycle of programs to ensure that the right KPIs and targets have been set. 
• Making sure that a focus on outcomes and performance is integrated into everything we do. 

> Propose product enhancements to improve experience/ business performance 

• Experiment with new ideas and investigate results for better potentiality of Growth and achieve targets through different channels
• Uncover insights and opportunities and translate them into product enhancements to improve customer and partner experience

Preferred candidates will be: 

• Passionate about the food industry
• Believe that you are a fit for our culture and our values.  Experience First, Make it Happen & Together We Grow
• Have strong project management skills
• Have at least 4 years of working experience
• Excited by the thought of joining our team
• Excellent communicator and collaborator at all levels
• Expert PowerPoint and Excel skills 
• Back up your opinions with data and clear well-structured cases. 
• Strong analytical skills 
• You are execution focused and have a proven record of success in complex environments 
• Results-driven, high-performing, high-quality work attitude 
• You have a high threshold for ambiguity and maintain a professional demeanor under pressure

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook – local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Tagged as: Food & Beverages