Sr. Afr Ops Specialist

In this Sr. AFR Operations Specialist position

• You will have to execute AFR Ops/CS plans and processes to provide air freight forwarding for customers, develop opportunities to expand business with new clients and continuously improve in-house customer services.
• You will have to assess and interpret AFR needs to provide requirements of freight control center, and to support operations team with the required details, information, and instructions for operational performance
• You will help to implement freight administration in providing allocation and reservations of freight on planned line haul and flights required for hub and operations performance
• You will participate to develop and execute plans for air freight products in areas such as perishables, pharmaceutical, aviation, etc. while help to maintain close business relationship with existing clients, conduct customer visits and achieve a desired level of customer retention
• You will track account performances and provide monthly reports to management, execute pricing strategy and respond to pricing enquiries in an efficient and competitive manner
• You will conduct day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents, identify opportunities to enhance air freight productivity, and efficient resource allocation and utilization.
• You will analyze and provide input for processes and design systems to enhance service quality, study and resolve issues in day-to-day delivery and implement practices for AFR Ops/CS focusing on increasing effectiveness and efficiency.
• You participate in the creation and/or or confirmation of all transport orders, perform bookings, and optimize booking
• You will have to prepare, control, and distribute all required Import/Export documents, identify performance issues of suppliers, and propose solutions to improve performance and also update Customs shipment information and physical status, resolve customer issues and incidents

Now, here’s what we need from you

• Bachelor’s Degree or equivalent experience/qualification
• More than 4 years of experience within the same field.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service