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Job Overview:

Managing Area Certification Audits and Internal Audits, KPI/QI’S, Management System Manual, Continual Improvement Initiatives, Quality Trainings

RESPONSIBILITIES

Key Tasks and Responsibilities:

  • Prepare and review of procedures and work instructions
  • Assist in revisions of the standard manuals, preparation of the Management Review Meetings, External Surveillance Visits, liaise with internal and external entities on quality related matters
  • Assist in managing a continual improvement process within the company that works with the dept heads to set targets, feedback effectiveness of the audit findings and institute ‘Preventive measures’ in collaboration.
  • Develop and monitor Area Audit plans inconsultation with Functional leads, Manager Assurance, Corporate IMS team.
  • Identify and Execute Continual Improvement Projects to improve process effectiveness and efficiency.
  • Assist in the preparation of data for Annual Management Review to present effectiveness of the system, areas of re-occurring deficiencies and areas for improvement.
  • Assist in the preparation of the organization for applying for external certifications and awards. Assist in Gap Analysis, Evidence & Documentation presentation.
  • Accompany all extrinsic auditors, follow up with actions, maintain our licenses and conduct External Surveillance audits.
  • Oversee the KPI, QI, and Performance Quality process, trend analysis on a global level and initiate ground level documentation and understanding for benchmarking and lessons learned within the operating units. Analyze trends of all the measurement date to assist in setting targets, future planning and in establishing action plans for improvement and effective follow up to verify compliance.
  • Conduct training sessions for Quality Education and over see and plan future training requirements for new employees. Develop Training material for Quality as required.
  • Assist in conducting Customer Satisfaction surveys

QUALIFICATIONS

Essential Qualifications and Education:

  • 10+ years of relevant experience
  • B.E. or Equivalent
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