Sales Associate

Position Objective

• Responsible for representing the brand.
• Maximize sales and contribute to store goals.
• Provide exceptional customer service.
• Perform operational duties such as store maintenance.
• Maintain visual presentation standards.

Key Responsibilities

Customer Service:

• Greet customers and assist them in selecting the right product.
• Convert window shoppers into buyers.
• Promote the Club Apparel Loyalty Program.
• Serve customers following company guidelines (GUEST).
• Maintain up-to-date product knowledge.

Grooming / Attitude / Knowledge:

• Maintain a presentable and well-groomed appearance.
• Be flexible to work extended hours during sales periods.
• Ensure minimal stock loss.

Merchandise:

• Ensure stock is displayed attractively and according to standards.
• Follow all VM guidelines.
• Maintain stock norms on clearance items.
• Record inventory inward/outward.

Process:

• Handle the POS/Billing Counter efficiently.
• Tally money in the cash till.
• Issue receipts/refunds/change correctly.
• Process payments by cash/credit cards/vouchers.
• Ensure awareness and vigilance regarding store security.
• Be flexible to work varied shifts and overtime.
• Adhere to SOP & Loss Prevention Policies.
• Maintain confidentiality of sales figures.