Sales Associate
Apparel GroupJob Description
Position Objective
- Responsible for representing the brand.
- Maximize sales and contribute to store goals.
- Provide exceptional customer service.
- Perform operational duties such as store maintenance.
- Maintain visual presentation standards.
Key Responsibilities
Customer Service:
- Greet customers and assist them in selecting the right product.
- Convert window shoppers into buyers.
- Promote the Club Apparel Loyalty Program.
- Serve customers following company guidelines (GUEST).
- Maintain up-to-date product knowledge.
Grooming / Attitude / Knowledge:
- Maintain a presentable and well-groomed appearance.
- Be flexible to work extended hours during sales periods.
- Ensure minimal stock loss.
Merchandise:
- Ensure stock is displayed attractively and according to standards.
- Follow all VM guidelines.
- Maintain stock norms on clearance items.
- Record inventory inward/outward.
Process:
- Handle the POS/Billing Counter efficiently.
- Tally money in the cash till.
- Issue receipts/refunds/change correctly.
- Process payments by cash/credit cards/vouchers.
- Ensure awareness and vigilance regarding store security.
- Be flexible to work varied shifts and overtime.
- Adhere to SOP & Loss Prevention Policies.
- Maintain confidentiality of sales figures.
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