Reservation Sales Agent

Here’s how your day-to-day  looks like:

• Handles inquires and bookings in accordance with the department’s routine.
• Reviews and deals with the daily reservation.
• Records and processes in-coming reservations with confirmation sent out.
• Records and processes group reservations.
• Ensures all facts of a reservation have been action. Example: Transportation, Amenity and special requirement etc.
• Provides information to clients on hotel services, activities.
• Processes cancellation / amendments to reservations (extension, early departure, number of rooms).
• Records special billing arrangements for all transient reservations and groups, conventions.
• Review no-show and cancelled reservations and processes charges according to hotel’s policy.
• Be aware of rate changes/ special offers/ promotions/close out dates.
• Monitors reservation levels and inform Managers on current and future occupancy rate.
• Sells the hotel and other products and services using up-selling and suggestive selling techniques.
• Maintains high level of telephone skills to meet hotel standard.
• Ensures all guest requests are responded in timely manner.
• Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Ensures correct and relevant information to the operating departments so that customer’s expectations are satisfied.
• Handles and follows up waiting lists and pre-payment reservation.
• Sundry duties initiated by the department manager.
• Ensures a high level of cleaning is maintained in your work area.
• Demonstrates professional attitude and behavior at all times.
• Interacts with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
• Deals effectively with guests and workplace colleagues from a variety of cultures.
• Prepares and maintains files, reports, letters, memorandums and other relevant business documentation.

We’ll reward all your hard work with a competitive salary and benefits.