Reception/Telemarketing

At Holiday Inn^® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile

FINANCIAL RETURNS

• Manage the sale and promotion of departmental products and services
• Access sales and marketing data
• Assist with the development of new products and services
• Assist with the evaluation of sales and marketing activities
• Anticipate economic business level fluctuations and makes action plans

PEOPLE

• Comply with all Hotel and corporate guidelines (eg  signage guidelines, safety guidelines, etc)
• Interacts with guests as well as health club members and individuals in the local community.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Adhere to departmental cleaning and maintenance programs
• Attend and input at management meetings as required
• Demonstrate understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety and ensure your direct reports do the same
• Familiarize yourself with emergency and evacuation procedures
• Ensure all security incidents, accidents and near misses are logged investigated and rectified to prevent future catastrophes
• Comply with the Company’s Corporate Code of Conduct
• Familiarize yourself with the company values and model desired behaviors

 

GUEST EXPERIENCE

• Demonstrate service attributes in accordance with industry expectations and company standards including:
  • Being attentive to Guests
  • Accurately and promptly fulfilling Guests requests
  • Anticipate Guests needs
  • Maintain a high level of knowledge which affects the Guest experience
  • Demonstrating a ‘service’ attitude
  • Taking appropriate action to resolve guest complaints

 

• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
• Deliver high quality service to guests

 

RESPONSIBLE BUSINESS

• Co-ordinate the maintenance of all recreational facilities and equipment
• Coordinate the delivery of all recreational guest services
• Responsible for the safety of all guest services
• Perform tasks as directed by the Manager in pursuit of the achievement of business goals

Tagged as: Hotel & Hospitality