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Managing the operation of on-demand delivery and maintaining excellent customer experience 24/7. Taking ownership of staffing, service levels, and communication with stakeholders. Monitoring, measuring, and improving compliance and performance of drivers. Leads a strong team to achieve targets and goals.

What’s On Your Plate?

  • Directs optimizes and coordinates full order cycle.
  • Supervises onboarding/training schedule & Quality
  • Responsible for the communication of shifts & fulfilment
  • Ensures and improves rider compliance
  • Monitors performance progress of riders
  • Owns implementation of new features and processes
  • Leads communication with suppliers and drivers

What you need to be successful

  • Bachelor’s degree, in Logistics or related field.
  • Previous experience in the food or tech industry is highly preferred
  • Excellent people management skills: Experience with managing a bigger group of people
  • Strong communication skills, both written and verbal. English and Arabic is required, Urdu is a plus
  • Ability to analyze data and create comprehensive reports.
  • Ability to use complex computer systems
  • Ability to work under pressure, handle stress, and handle many people with different personality types, diverse levels of education and abilities.


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