Manager Logistics Operations

Managing the operation of on-demand delivery and maintaining excellent customer experience 24/7. Taking ownership of staffing, service levels, and communication with stakeholders. Monitoring, measuring, and improving compliance and performance of drivers. Leads a strong team to achieve targets and goals.

What’s On Your Plate?

• Directs optimizes and coordinates full order cycle.
• Supervises onboarding/training schedule & Quality
• Responsible for the communication of shifts & fulfilment
• Ensures and improves rider compliance
• Monitors performance progress of riders
• Owns implementation of new features and processes
• Leads communication with suppliers and drivers

What you need to be successful

• Bachelor’s degree, in Logistics or related field.
• Previous experience in the food or tech industry is highly preferred
• Excellent people management skills: Experience with managing a bigger group of people
• Strong communication skills, both written and verbal. English and Arabic is required, Urdu is a plus
• Ability to analyze data and create comprehensive reports.
• Ability to use complex computer systems
• Ability to work under pressure, handle stress, and handle many people with different personality types, diverse levels of education and abilities.