Loyalty Officer

Qatar Airways have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting a loyalty/ CRM specialist to join our Marketing Team in New York as a Loyalty Marketing Officer.

Salary Range: 80k-90k

The role includes:

• Supporting the Marketing Manager in the development, planning and implementation of all marketing activities, to drive revenue and grow loyalty of all Qatar Airways products from all distribution channels and targeted audiences as defined in the annual Marketing Plan.
• Contributing to the delivery of the market revenue target by assisting in the development and implementation of the marketing strategy that targets existing and new markets.
• Creating new loyalty activation features, redemption as well as accrual alternatives geared towards increasing the loyalty base and strengthen the Loyalty program.
• Building customer loyalty across customer journey on the website.
• Working continuously with the Loyalty Team to create business cases around new streams and features.
• Assisting in the execution of marketing activities, both above-the-line and below-the-line, including brand and tactical campaigns, digital marketing, events and social media.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, the impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

• Extensive knowledge in managing  Loyalty Programs and CRM (not limited to airline industry).
• Strong digital experience in managing data and insights (SAP, CRM Dashboard, etc)
• Fluency in English (written and spoken) is essential for this role.
• Knowledge of the travel industry is desirable but not essential.

You must be authorized to work lawfully in the United States. This position is not eligible for visa sponsorship.