Housekeeping Executive Opportunity at AccorHotel

AccorHotel is seeking a dedicated and detail-oriented Housekeeping Executive to join our team at the Ibis and Adagio Doha. Placed in the heart of the metropolis, our multi-branded hotel complex offers 306 rooms and serviced apartments, providing an affordable yet stylish stay combined with a central location. As a Housekeeping Executive, you will play a crucial role in maintaining the highest standards of hotel cleanliness and ensuring guest satisfaction.

The ideal candidate will have at least two years of experience in a similar capacity within the hotel industry, preferably in an upscale segment. Strong guest relations and problem-solving abilities are essential, along with the ability to thrive in a fast-paced environment. You will also need to demonstrate the capability to work cohesively as part of a team.

Responsibilities of the Housekeeping Executive

• Supervise and coordinate daily activities of the housekeeping team, ensuring high standards of hotel cleanliness and service.
• Conduct regular inspections of guest rooms, corridors, and public areas, paying close attention to detail.
• Address guest inquiries and concerns promptly, ensuring their needs are met and exceeding their expectations regarding hotel cleanliness.
• Monitor and manage inventory of cleaning supplies and equipment, ensuring all necessary items are stocked and maintained.
• Collaborate with cross-functional departments, such as Front Office, Food and Beverage, Engineering, Security, and Finance.

Ensuring Hotel Cleanliness and Operational Efficiency

As the Housekeeping Executive, you will be responsible for ensuring that occupied rooms are serviced as per guest movement and operational requirements. Departure rooms must be cleaned and inspected based on the arrival time of the next guest. You will also ensure that maintenance checks and corrections are completed, and preventive maintenance is planned. Raising store requisitions to ensure the team has enough supplies to maintain the required standards of hotel cleanliness is also a key responsibility. OSHA provides resources and guidelines for maintaining workplace safety and health, which are essential in a housekeeping environment.

Follow established procedures for lost and found articles and ensure adherence to environmental procedures. Conduct training as an ongoing process and maintain a record of all assets in the area of responsibility. Proper handover and communication between various shifts are crucial, as is ensuring that all guest complaints and requests are dealt with promptly and efficiently.

Administration and Team Management

Ensure that all Departmental Operations Manuals are prepared and updated annually. Analyze guest complaints and feedback, coordinating action plans with the Assistant Executive Housekeeper. Maintain staffing rosters, attendance records, and adjust schedules to meet occupancy demands. Supervise, train, coach, and mentor team members, fostering a positive and productive work environment. SHRM offers resources for effective team management and employee development.

Be aware of daily arrivals, guest preferences, hotel targets, and housekeeping goals. Ensure maximum efficiency and productivity of the team. Coordinate the movements of contractors within the hotel as needed. Establish staffing requirements based on occupancy and highlight them to the manager in advance. Organize team motivational activities and meet with team members regularly for grooming standards checks. Maintain strong coordination and a good working relationship with other departments to enhance overall hotel cleanliness and guest satisfaction.

Should have a quick response in handling of emergency situations and be aware of fire and safety procedures. Possess a complete knowledge of facilities available in-house. Demonstrate good administrative skills and accuracy, assisting in filing and updating records. Ensure that personal grooming adheres to standards.

Hygiene, Personal Safety, and Confidentiality

Ensure proper care of all equipment and furniture. Be well-familiar with the hotel’s policies and procedures, well-acquainted with the physical layout of the hotel, and knowledgeable of the hotel’s emergency procedures. Know the safety regulations and ensure their application, protecting the heartist, guests, and property. Respect and ensure respect of the hotel’s commitments to the sustainability program, contributing to hotel cleanliness by saving energy, recycling, and sorting waste.

Understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health, and Safety. Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office. This role is critical in upholding hotel cleanliness standards and maintaining a safe and pleasant environment for guests and staff alike.