Guest Experience Supervisor
MarriottJob Description
POSITION SUMMARY
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid-outs, and charges.
- Balance and drop receipts.
- Count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.
Employee Development and Support
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Company Policies and Guest Service
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Ensure adherence to quality standards.
- Enter and locate information using computers/POS systems.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
About Marriott International
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Get notified of similar jobs
We'll send you an email when jobs similar to "Guest Experience Supervisor" are posted.
Related Jobs You Might Like
View all jobs →Junior Sales Support & Account Specialist
Arethia
About the RoleWe are seeking a motivated and detail-oriented Junior Sales Support & Account Specialist to join our commercial team and support the day-to-day coordination of customer orders, sales operations, and account support activities across the GCC and international markets. This is an excellent opportunity for someone looking to build a career in commercial operations within the flavour and F&B industry.Working closely with our Sales Support & Account Specialist, you will receive hands-on training and mentorship while progressively learning our internal systems, commercial processes, and cross-functional ways of working.Your MissionWorking in partnership with the Sales, Sales Support, R&D, and Logistics team, you will be responsible for:Supporting Order Management: Assist in coordinating customer orders by entering orders into the system, monitoring progress, maintaining accurate records, and communicating timely updates.Coordinating Sample Logistics: Support the preparation, documentation, shipment, and tracking of customer samples while ensuring timely follow-ups with courier partners and customers.Maintaining Commercial Systems & Data: Assist in maintaining accurate customer information by supporting CRM administration, creating customer accounts, updating records, and ensuring data integrity.Learning Commercial Processes: Work closely with the Sales Support & Account Specialist to gain hands-on experience in our commercial operations.Supporting Office & Commercial Operations: Contribute to the smooth day-to-day running of the commercial function and general office operations.Minimum QualificationsBachelor's degree in Business Administration, Commerce, Marketing, or a related field.1–3 years of experience in Sales Support, Sales Administration, Commercial Support, Account Coordination, or a similar role within a B2B commercial environment.Excellent organizational skills with strong attention to detail and ability to manage multiple priorities.Proactive, adaptable, and eager to learn.Exceptional communication skills in English. Any other language is an asset.Strong digital proficiency and ability to quickly learn new tools and systems.Preferred QualificationsExperience using CRM.Experience supporting order management.Familiarity with international courier documentation and GCC shipping regulations.Knowledge of the flavour, food ingredients, or food manufacturing industry.Why You'll Love Working HereExciting tasks in an internationally operating, growing family business with flat hierarchies.Responsibility from day one in a company that encourages personal responsibility and growth.30 days paid vacation per year.4 weeks of remote work annually (internationally).Annual flight allowance for full-time expats (after one year).Flexible working hours and a hybrid working model.Option to swap one Islamic holiday for a cultural or religious day of your choice.Regular company events and paid team dinners or activities.Comprehensive private group health insurance.Ongoing learning and development support, including internal trainings, role-specific courses, and LinkedIn Learning access.Our ProcessInitial screening with recruiter.Technical interview(s) with hiring manager.Challenge (task-based).About ArethiaAt Arethia, we fuse our long-standing reputation with a continual push for progress. We are a leading flavour and fragrance company operating internationally.
Housekeeping Administrator at InterContinental Dubai Marina
IHG
About InterContinental Dubai MarinaInterContinental Dubai Marina is a Five Star luxury hotel and residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants and bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.Job SummaryJoin InterContinental Dubai Marina Hotel & Residences as Housekeeping Administrator and play a key role in ensuring smooth daily housekeeping operations within one of Dubai's premier luxury hotels.Key ResponsibilitiesCoordinate daily housekeeping operations and communicate room priorities with the Front OfficeUpdate and maintain accurate room status in the Property Management System (PMS)Investigate and resolve room status discrepanciesAnswer departmental telephone calls and respond promptly to guest requestsPrepare daily reports, room assignment sheets, and productivity reportsMaintain housekeeping records, filing systems, and departmental documentationAssist with payroll administration, attendance records, leave tracking, and schedulingRaise and monitor purchase requests and maintain inventory records for housekeeping suppliesCoordinate with Engineering for maintenance requests and follow up until completionEnsure all departmental communication is properly documented and distributedMaintain confidentiality of guest and hotel informationEnsure compliance with IHG brand standards, health and safety regulations, and hotel policiesAttend departmental meetings and training sessionsLiaise Rooms for Pest Control, Carpet and Upholstery cleaning, PPM and Deep Cleaning roomsMaintain office organization and cleanlinessAssist with special projects, deep cleaning schedules, and audits when requiredWhy You Will Love This JobWork in a dynamic, high-energy environment where no two days are the sameLearn new skills, receive mentorship, and have opportunities for career growthBe part of a supportive team that values collaboration and funEnjoy benefits like staff discounts, and a creative, inspiring workplaceQualifications & Experience3 years in a Housekeeping environmentMinimum 1-2 years in the role of Housekeeping Administrator/CoordinatorStrong attention to detail and ability to perform repetitive tasks efficientlyProfessional demeanor and excellent customer service skillsWhat You Can Expect From UsWe provide our team members with everything they need to succeed, including a competitive salary that rewards all your hard work, impressive room discounts, and some of the best training in the industry. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment.
Customer Success Executive
AWR Group
Job PurposeAssisting the customers with their enquiries related to sales, aftersales, shift, KARFF, AWRT and Autotrust and ensuring proper data capture and maintain high call quality levels. Generate revenue from the defined activities and creating quality appointments for all brands across the company and recovery of lost customers. Support in the absence of the contact centre supervisor in the daily operations and assist in the training of new joiners.Key ResponsibilitiesRevenue Support & Service StandardsAssist in generating quality appointments through outbound and inbound communication, ensuring a smooth customer journey.Maintain a courteous, professional attitude and provide accurate information to help increase customer satisfaction and loyalty.Support the achievement of team revenue goals by contributing to a high standard of customer service.KPI Focused ContributionWork towards achieving assigned qualitative KPIs related to customer handling, call quality, and service consistency.Support team initiatives aimed at improving customer interactions and conversion rates.Appointment CoordinationFollow brand guidelines when booking appointments for respective Business units.Ensure accuracy in capturing customer details and appointment requests in CRM systems.Maintain professionalism during all customer interactions, especially over calls and emails.Financial Target AchievementGenerate revenue by creating high quality customer appointments and providing customers service standards that exceed customer expectations.Build rapport with customer and delivering proper customer service with professional behaviour and accurate information to increase overall customer retention and customer lifetime value.Business DevelopmentEnsure applying brand specific guidelines to generate appointments for business and ensure that quality of appointments.Ensure application of proper quality standards and professionalism on call is maintained, to impact generated revenue and conversions.Customer JourneyProvide prompt resolution to customer queries leading to higher customer satisfaction and improving overall relations.Follow the customer connect protocols and provide seamless experience across various points of customer journey.Support and provide superior service via phones, e-mails as a receiver and caller.Use questioning and listening skills that support effective telephone communication.Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.Effectively deal with job stress, angry callers, and upset customers.Use the most appropriate way to communicate and apply the elements of building positive rapport with different types of customers over the phone.Apply the proper telephone etiquette to satisfy various customer situations.Apply appropriate actions to effectively control a telephone call.Identify voice skills and how to enhance a good telephone presentation.Meets commitments to customers.Policies, Procedures and Corporate GovernanceEnsure complete adherence to company policies and floor instructions.Display time flexibility towards shifts as per work floor requirements.Meet the required SLA's and KPI's.Educational QualificationDiploma graduate or equivalent required.Work Experience2-3 years of customer service experience preferred.Core CompetenciesCustomer-Centric MindsetCommunication skillsRelationship ManagementTime ManagementConflict ResolutionLanguagesEnglish a must; bilingual preferred.About the CompanyAW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions and more.