GUEST EXPERIENCE MANAGER (RESERVATIONS MANAGER)

Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.

Job Purpose:

We are seeking a passionate and dedicated Guest Experience Manager to lead our efforts in ensuring that every guest has a remarkable stay. The ideal candidate will be an expert in customer service, possess strong leadership abilities, and have a keen eye for detail.

Responsibilities:

• Oversee the guest experience team, manage daily operations of the department, ensuring efficient and accurate booking processes.
• Develop and implement strategies to enhance guest experiences, including personalized services and special events.
• Collaborate with other departments, such as sales and front desk, to optimize occupancy and revenue.
• Monitor and analyze booking trends, implementing strategies to maximize occupancy rates.
• Monitor guest feedback through surveys, online reviews, and direct communication to identify areas for improvement.
• Collaborate with various departments to ensure seamless service delivery and consistency in guest experiences.
• Train and mentor staff on service excellence and hospitality best practices.
• Handle guest complaints and concerns promptly and professionally, striving for resolution and satisfaction.
• Analyze guest data and trends to anticipate needs and preferences, enhancing future experiences.
• Create and maintain a warm and welcoming environment that reflects the hotel’s values and standards.

Qualifications & Competencies:

• Bachelor’s degree in Hospitality Management, Business, or a related field preferred.
• 3+ years of experience in a guest services or hospitality management role, preferably in a hotel setting.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Proven problem-solving skills and a guest-focused mindset.
• Proficient in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends.

What’s In It for you?

• One of the most iconic place to be and work
• Amazing learning and development program
• Discounted rates at The NED Doha
• Fantastic career growth opportunities

At The NED, we don’t just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Tagged as: Hotel & Hospitality