German Speaking – Client Experience Specialist (m/f/d)

CoachHub is on a mission to democratise coaching for all career levels worldwide. We need an amazing team to achieve this, so we’re bringing together kind, smart and highly-skilled people from all corners of the globe.

 

If you’d like to shape the success story of a fast-growing, award-winning company and the leading global digital coaching platform – get in touch!

 

 

As the Client Experience Specialist, you will act as the initial point of escalation for our German speaking Coachees and Coaches to ensure they have a positive and seamless experience. You will need exceptional communication skills, understand the importance of active listening principles, and demonstrate an ability to control conversation, whilst always retaining focus on the customer’s needs. The role not only involves clear and effective communication with customers but also ensuring internal communications are transparent and well-coordinated. This includes fostering clarity and coherence among various internal teams.

 

If you have excellent communication skills, a customer-centric mindset, and a strong commitment to delivering great service…..  Join Us!

 

Responsibilities

• Acting as the first point of escalation for customer queries or concerns, via email, outbound video call and chat
• Collaborate with Customer Success and Coach Relations to help resolve customer queries
• Providing progress updates on existing tickets
• Investigating and responding to customer issues and high impact incidents
• Proactively contacting Coachees and Coaches to offer support
• Assess customer feedback to identify trends and areas for improvement
• Contribute to department efficiency by proposing improvements to existing processes

 

Skills & Experience

• Business-fluency in German and English- must have skills
• At least 2 years in a fast paced customer/client experience or support role
• Familiar with using digital tools like Zendesk, Confluence, and Jira
• A clear understanding of the importance and value of delivering high quality customer care
• Excellent problem-solving ability
• Previous experience dealing with customer complaints

 

Nice to have

• A basic understanding of how software services (SaaS) are delivered
• Any additional language: French, Spanish

 

What’s in it for you?

• Join us in our mission to democratize coaching for all career levels worldwide as we grow, and grow with us in your own career and personal development
• Collaborate with a global workforce from over 45 countries
• Personal coaching: unlimited sessions with your own CoachHub, worth over €10,000 per year
• Company shares
• Community engagement: Volunteering day as part of our CoachHub4Good program

Tagged as: IT & Telecommunication