General Manager
MarriottJob Description
Job Description
The Cluster General Manager is responsible for the strategic direction and overall performance of the hotels under his/her control. The Cluster General Manager oversees and directs the Operations, Service, Logistics, Financial performance, Sales and Marketing, and Revenue Management activities of the Bonvoy and Autograph Collection hotels to ensure above. This role provides sound commercial and service leadership to ensure a coordinated effort between different teams that ensures that guests receive exceptional levels of personalised service at all times.
Key Responsibilities:
- Customer Related:
Level of guest satisfaction as measured by on-line Customer Survey ranking
STR Objective - People Related:
Through the relevant teams, ensures that the employees receive such development and training as is required to ensure that Service levels and Guest Experience rank among the highest in the country
Through the relevant structures ensures that there is succession planning, “Plus-One” (a trained replacement) for each key position in the organisation
Ensure that the Local Employee Empowerment targets of the business are achieved
Employee Turnover within tolerance - Process Related:
Achievement of quality improvements as agreed by the Executive Committee
Ensure hotel policy and procedure in all departments are adhered to
Project Completion Rate - Finance Related:
EBITDA objective
Revenue Growth Objective
Organic Business Growth Objective
Capital Expenditure to Budget
Additional Information:
This hotel is owned and operated by an independent franchisee, Valor Hospitality Middle East DMCC. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.
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