Front Desk Supervisor

Ensures all guests who visit the hotel receive a level of service  and hospitality that exceeds their expectations by giving an added value experience through attention to details and continuous customer focus. Handles all systems and procedures connected with Front desk – check in, check out, cashiering,  night reception functions, auditing functions,  luggage  handling,  hotel  information,  guest etiquette  and other  allied  Front Office tasks. Projects an image of courteousness and hospitality while handling guests, monitoring the operations flow within the Reception.

Key accountabilities include:

Operational
•    Monitors room status in order to obtain the maximum room revenue with  maximum occupancy and service quality to provide guest satisfaction.
•    Provides  prompt,  courteous and efficient service to all guests from arrival till departure.  Ensures guests are personally  greeted  by  name,  if  known,  and  escorted  to  their  room  to  make  them  feel  expected  and welcomed.
•    Conducts  in  room  and  hotel  familiarization  and  assists  guests  with  hotel  activity  enquiries/requests  maintains  an up to date  knowledge  of hotel  information  and local  services,   including  operating  hours, promotions, events,  attractions and any allied information to provide  informed  response to guest queries.
•    Carries  out a thorough shift  handover at the beginning  and end of each shift and checks that all  items requiring attention are detailed in  reception logbook  and initialed once completed, ensuring the same is followed by all FDA’s.
•    Accurately administers Front Desk cashiering standards and complies with all laid  down systems,  policies
and procedures.
•    Receives  payments adhering to the company credit  policy.  Anticipates sold out situations  and knows how many rooms are overbooked.  Maintains an awareness of rate levels to be sold  on a daily basis and the occupancy levels.
•     Ensures that bills on shift are checked and closed correctly  before balancing accounts of days business at
end of shift according to company standard and policy.
•    Ensures  that  own  accounting  auditing  practices  as  well  as  for  all  FDAs  are  in   line   with   company requirements.
•     Provides currency exchange,  process miscellaneous charges and posts charges.
•    Handles guest complaints on the spot concerning Front Desk Service and shares the information with  other departments if necessary.  Notifies the Front Desk Manager/ Operations Manager of any guest complaints.
•    Is  aware of all  expected VIP arrivals  and departures  and those already in-house  and is  familiar with  the names,  affiliation  and room numbers as an indication  of personal courtesy and recognition.
•    Ensures maximum room revenue through up-selling within  stipulated guidelines,  therefore optimizing the sale of room inventory.
•    Actively   involved   in   promoting  hotel  facilities   and  services   to  guests  and  offers  show  rounds  and
familiarization to visitors to promote the hotel.
•     Reduces waste materials and supplies by adhering to the departmental guidelines on re-using and recycling.
•        Keeps  the   Management   promptly   informed   of  all   problems,   unusual   matters  of  significance   and compliments.
•     Strictly adheres to the hotel’s Policy on Confidentiality and Ethics.
•      Perform other department duties related to his/her position  as directed by the Head of the Department.
 

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Qualifications

About you

The successful candidate will have the following qualifications and skills:

Qualifications:

• High School Qualification with  Minimum 2 years of job-related experience
• Or Bachelor’s Degree or Equivalent with  Minimum 1   years of job-related experience
• Good communication skills. Excellent written and spoken English.
• Knowledge of Opera or any Hotel  PMS systems
• Interactive, customer service oriented with warm, cheerful and expressive personality.
• Customer focused and always drives customer satisfaction.
• Polite, reliable, knowledgeable and able to adapt to changing requirements.
• Open to new learnings and highly trainable.
• Able to perform under pressure.
• Flexible to work on shifts.
• Ability to foster teamwork among team members.
• This is a uniformed position. Open to adapt and maintain good appearance standard.